Customer service staff
Công ty cổ phần giao nhận và vận chuyển indo trần
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
(Web: Home - VELA)
Performance
- Interact, verify, classify customer/supplier's inquiry to assign to related internal department exactly and timely
- Coordinate with internal to solve and feedback to all issues/ complaint from Customers/ Suppliers
- All tickets opened on Omni-channel Customer service system are followed until closed
- Collect customer contact information via Omni-channel Customer service system and update CRM
- Support Users on using platform follow SOP
- Booking verification/ creation on time
- All Client booking information is valid before transfering to Operation
- Arrange Billing process to settle payment to Vendors accurately and timely follow contracted payment term.
- Arrange Billing process to collect payment from Customers accurately and timely follow contracted payment term.
- Do reports as superior request on time & accurately
- Coordinate with internal to solve and feedback to all issues/ complaint from Customers toward to Customer satisfaction on VELA service
- Arrange Billing process with minimum mistake
- Deliver best support in scope of responsibility to Customer
Deploy platform and Ommi-channel CS system
- All inquiries/issues/complaints of Customers/Suppliers ared opened ticket on Ommi-channel CS system
- All tickets opened on Omni-channel Customer service system are followed until closed
- Booking is verified & completed on platform
- Booking information is valid before transfering to Operation
- Complete Billing process to Customers/Suppliers on platform and manual
- Attend training causes and internal activities of the company
- Comply to company SOP/ Policy/ Regulation
- Coordinate with internal to solve and feedback to all inquiries from Customers/ Suppliers
- Interact, verify, classify customer/supplier's inquiry to assign to related internal department to take action via Omni-channel CS system include: Platform user support, Cargo isssues, Request for service, Complaint and feedback, Others
- Open ticket on Omni-channel Customer service system for each inquiry
- Follow all tickets until they're closed
- Close all tickets
- Collect customer contact information via Omni-channel system and update to CRM
- Receive and verify Booking request from customers or create Booking on platform o/b customers.
- Scope of service is include: International freight, Domestic transportation, Customs clearance, Warehousing
- Arrange Billing process to settle payment to Vendors accurately and timely follow contracted payment term: Verify & confirm SOA & payment documents from Vendor, Submit payment request to Finance department to settle payment to Vendors, Follow payment progress
- Arrange Billing process to collect payment from Customers accurately and timely follow contracted payment term: Create Debit Note/SOA to Customer: Get customer confirmation on Debit Note/SOA, Submit payment documents to Customer
- Update new Regulation/ Notice related to Operation to Customer upon practice situation
- Do reports or make notices/annoucement as superior request
- Other tasks as assigned by the Supervisor/Manager
- Bachelor Degree
- Knowledge in Logistics service field
- Good command in English (B Level)
- Good Computer skills (MS Office)
- High adaptability to the working environment
- A fast learner, ability to multi-task and work independently under high pressure
- Problem solving skill
- Customer-oriented mindset
- Good communication skill
- Eager to learn
- Min. 2 year - experience of Customer service in logistics field
- Prefer candidate with experience on handling shipments for 2 of 4 services: International freight, Domestic transportation, Customs clearance, Warehousing
- Care Center experience is plus point
- Team work
- Adaptability
- Communication
- Initiative
- Customer - oriented
- Planning - Organizing & Supervising
- Business Acumen
- Leading Others
- Integration
- Customers Centric
- Integrity
Special requirements - Working conditions & Others
- Willing to work overtime (out of office hours, weekend, break days) to finish tasks assigned
- Go to business trip as required
- Joining some other Projects as required
Time: Monday to Friday (8:00-17:30)
Location: 44 Truong Son, Tan Binh, HCM
Thông tin chung
- Ngày hết hạn: 18/07/2024
- Mức lương: Thỏa thuận
ITL Corporation is one of the largest logistics and supply chain companies in Vietnam and one of Vietnam's Top 500 largest Enterprises and Top 50 Trusted Brands. The company is a leading regional solutions provider of Aviation, Integrated Logistics, Warehousing, Freight Management, and Distribution in Indochina. ITL is also a leader in e-commerce and First and last-mile transportation solutions in Vietnam.
With representation of 22+ airlines, management of 200+ flights per week, and a capacity of 150,000 tons of cargo per month, ITL is the largest provider of cargo aviation and GSA services in Vietnam.
In addition, ITL operates more than 100,000 m2 of international standard warehousing space across North, South, and Central Vietnam in addition to an owned fleet of over 180 container prime movers and 250 chassis, centralized in 3 main transport hub centers nationwide with cross-border connectivity across Indochina.
ITL is headquartered in Ho Chi Minh City, has 1,500+ employees, and more than 70 branch offices in Vietnam along with offices in Cambodia, Laos, Myanmar, Singapore, and Thailand.
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