Mô tả công việc
Mô tả Công việc
We are looking for a proactive and detail-oriented Customer Service Staff to join our team. This position acts as the key liaison between the company and clients, ensuring smooth communication, order management, and customer satisfaction.
Key Responsibilities
Manage the order-to-delivery process, including order confirmation, changes, and follow-ups.
Communicate proactively with customers regarding lead times, delivery status, and product updates.
Coordinate with internal teams (Production, Planning, QA, Logistics) to meet service expectations.
Handle customer complaints, feedback, and ensure timely resolution.
Maintain customer data, order records, and update D365 system accurately.
Yêu cầu
Yêu Cầu Công Việc
1-2 year experience or fresh graduates with good command of English are encouraged to apply
Bachelor's degree in Business, Supply Chain, or related field.
Strong communication and coordination skills.
Good command of English (both written & spoken).
Proficiency in MS Office and D365 systems.
Quyền lợi
Laptop
Chế độ bảo hiểm
Xe đưa đón
Đồng phục
Chế độ thưởng
Đào tạo
Tăng lương
Phụ cấp thâm niên
Nghỉ phép năm
Thông tin chung
Nơi làm việc
- Lô E4, Đường số 10, KCN Việt Hương, Phường Thuận Giao, Tp. Hồ Chí Minh.