Customer Service Supervisor (Giám Sát CSKH, T2-T6)CÔNG TY TNHH CÁC GIẢI PHÁP SOFTEL
Nơi làm việc: Hà Nội
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng, Bưu chính, Dịch vụ
Thu nhập: 26 - 33 triệu
Hình thức: Toàn thời gian
Ngày đăng: 29/07/2024
Hạn nộp: 29/08/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
As a Customer Service Supervisor, you will work from Monday to Friday and you can choose 01 of 03 work time as below:
Night Shift 1: 8:00 PM to 5:00 AM
Night Shift 2: 12:00 PM to 9:00 AM
With some other tasks:
Support in hiring, training, and managing staff including scheduling and payroll
Contribute to the development of Call/Live Chat Center objectives, standardized processes and associated documentation
Analyze call center and Live Chat performance data and prepare and interpret associated reports
Assist in staff evaluations and performance reviews
Set both sales and performance goals for agents.
Monitor the progress and development of agents, and create coaching plans to reach required performance levels utilizing the necessary coaching and step of discipline as needed.
Analyze both individual and team performance daily to manage overall sales and service levels.
Record agent and team statistics, and prepare reports for Management.
Maintain up-to-date knowledge of industry developments.
Assists management with the company's day-to-day carrier operations activities
Responds to customer inquiries; review responses; gather and research information; assemble and forward information; verify customer's understanding of information and provide resolution
Maintains a solid understanding of the current products and services being offered to ensure customer satisfaction
Verifies and approves customer and agent orders; handles complaints and provides solutions
Some other duties as required by the Senior Manager/Director.
Night Shift 1: 8:00 PM to 5:00 AM
Night Shift 2: 12:00 PM to 9:00 AM
With some other tasks:
Support in hiring, training, and managing staff including scheduling and payroll
Contribute to the development of Call/Live Chat Center objectives, standardized processes and associated documentation
Analyze call center and Live Chat performance data and prepare and interpret associated reports
Assist in staff evaluations and performance reviews
Set both sales and performance goals for agents.
Monitor the progress and development of agents, and create coaching plans to reach required performance levels utilizing the necessary coaching and step of discipline as needed.
Analyze both individual and team performance daily to manage overall sales and service levels.
Record agent and team statistics, and prepare reports for Management.
Maintain up-to-date knowledge of industry developments.
Assists management with the company's day-to-day carrier operations activities
Responds to customer inquiries; review responses; gather and research information; assemble and forward information; verify customer's understanding of information and provide resolution
Maintains a solid understanding of the current products and services being offered to ensure customer satisfaction
Verifies and approves customer and agent orders; handles complaints and provides solutions
Some other duties as required by the Senior Manager/Director.
Yêu cầu công việc
Diploma/Bachelor's Degree.
5+ years of experience in the management/leadership roles.
Proficiency in English, basic computer skills, including Outlook, Word, and Excel.
Demonstrated self-starting capability, working independently with punctuality and attention to detail; adept at multitasking with a strong work ethic.
Desired qualities include an outgoing personality and an outstanding attendance record.
Effective multitasking, prioritization, and time management skills.
5+ years of experience in the management/leadership roles.
Proficiency in English, basic computer skills, including Outlook, Word, and Excel.
Demonstrated self-starting capability, working independently with punctuality and attention to detail; adept at multitasking with a strong work ethic.
Desired qualities include an outgoing personality and an outstanding attendance record.
Effective multitasking, prioritization, and time management skills.
Quyền lợi được hưởng
Softel Solutions offers more than just a job; it's a chance to build a meaningful career within an iconic US brand while gaining valuable experience. Opportunities to learn American cultures and master your English as native American English-speaking
Unbeatable base salary with the potential bonuses and incentives.
Work 5 days a week and 8 hours a day.
12 days of annual leave and 11 paid public holidays, pay insurance according to regulations (social insurance, health insurance, unemployment insurance), with exciting company routine activities.
Quarterly & Annually Performance-based Bonuses & Sales commission:
Huge Sales Incentives: Earn commissions from device upgrades, data top-ups, cross-sales, and plan upgrades
KPI Bonuses: Based on customer satisfaction (70%), attitude, team spirit, and innovative ideas contributions (30%)
Career Growth Opportunities: Progress along a clear career path from CSR to Senior CSR, Customer Service QA, Customer Service Coach, and Customer Service Supervisor/Manager, Director.
Career Prospect: Opportunity to transfer to other positions or departments depending on your prospective capabilities.
Rotation Opportunities to US Headquarters: Top performers can rotate to our US headquarters for valuable experience and exposure.
Join us at HTH Communications and be part of a dynamic and winning team where your career growth matters!
Unbeatable base salary with the potential bonuses and incentives.
Work 5 days a week and 8 hours a day.
12 days of annual leave and 11 paid public holidays, pay insurance according to regulations (social insurance, health insurance, unemployment insurance), with exciting company routine activities.
Quarterly & Annually Performance-based Bonuses & Sales commission:
Huge Sales Incentives: Earn commissions from device upgrades, data top-ups, cross-sales, and plan upgrades
KPI Bonuses: Based on customer satisfaction (70%), attitude, team spirit, and innovative ideas contributions (30%)
Career Growth Opportunities: Progress along a clear career path from CSR to Senior CSR, Customer Service QA, Customer Service Coach, and Customer Service Supervisor/Manager, Director.
Career Prospect: Opportunity to transfer to other positions or departments depending on your prospective capabilities.
Rotation Opportunities to US Headquarters: Top performers can rotate to our US headquarters for valuable experience and exposure.
Join us at HTH Communications and be part of a dynamic and winning team where your career growth matters!
Giới thiệu công ty
CÔNG TY TNHH CÁC GIẢI PHÁP SOFTEL việc làm
D12 BT04 Khu Đô Thị Việt Hưng, Phường Giang Biên, Quận Long Biên, Thành phố Hà Nội.
Quy mô: Từ 26 - 100 nhân viên
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Vị trí Customer Service Supervisor (Giám Sát CSKH, T2-T6) do công ty CÔNG TY TNHH CÁC GIẢI PHÁP SOFTEL tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương 26 - 33 triệu, tìm thêm việc làm về Customer Service Supervisor (Giám Sát CSKH, T2-T6) hoặc công ty CÔNG TY TNHH CÁC GIẢI PHÁP SOFTEL ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH CÁC GIẢI PHÁP SOFTEL việc làm
D12 BT04 Khu Đô Thị Việt Hưng, Phường Giang Biên, Quận Long Biên, Thành phố Hà Nội.
Quy mô: Từ 26 - 100 nhân viên