Customer Service Supervisor

§ Check order receive status daily basis.
§ Issue PI, Sending PI within 24 hours to vendors',
§ Send information for Prepress for Layout generation and follow up.
§ Send the Layout to customer and follow up the approval
§ Arrange approved layout for prepress.
§ Update vendors' over mail & phone.
§ Follow-up with customers to meet up daily sales target.
§ Follow up with planning /production team for making goods ready on time.
§ Follow up with commercial for shipping document preparation.
§ Create SI for arrange shipment / issue red invoice for local vendor
§ Share shipping document after the goods ship out
§ Collect CI (commercial invoice) send to customer after arrange shipment
§ Send the statement to customer monthly
§ Performs all tasks in accordance with quality procedures to achieve customer satisfaction and smooth work flow.
§ Supports marketing and sales initiatives.
§ Follow up for payment receive from vendors' end & afterwards proceed for bulk production.
§ Provides feedback regarding increase/decrease of business as a base for appropriate management decision making.
§ Provide information to QC / QA whenever CS received complain from customer
§ Keep tracking base stock/ other stock status with Supply chain department.
§ Maintains records and reports in an organized manner.
§ Follow Team leader's decision as well as company's rules & regulation