Customer Service SupervisorCÔNG TY TNHH TIETEX VIỆT NAM
Nơi làm việc: Đồng Nai
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng, Dịch vụ
Thu nhập: Cạnh tranh
Hình thức: Toàn thời gian
Ngày đăng: 16/08/2024
Hạn nộp: 09/09/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Mô tả Công việc
Order intake & forecast management
Control all order intakes, key in, and manage without any missing
Manage forecast for the company
Manage Deliveries & Transactions:
Control the delivery plan and meet the deadline to deliver goods to customers by proactively collaborating with sales, customers, delivery providers, and an internal supplier (Tietex Asia) to control all deliveries.
Complete internal documents to ensure deliveries and transactions are done correctly, and properly according to the contracts, and regulations.
Liaise with Suppliers:
Work closely with logistics suppliers (carriers, trucking companies, etc.) to ensure smooth operations.
Build and maintain strong relationships with suppliers to ensure effective and sustainable cooperation.
Ensure customs declaration documents (if any) are done on time to match the delivery of goods to customers without being late.
Analysis and Reporting:
Track, analyze, and report on customer service tasks on a monthly/quarterly/yearly basis.
Use data and analytics to propose improvements to optimize the process.
Report issues and trends related to CS management.
Support and Develop Team:
Develop CS team.
Communicate goals, strategies, and work processes to the team, ensuring understanding and proper execution.
Motivate and encourage the team to achieve the company's business goals.
Ensure Compliance and Service Quality:
Ensure all CS processes comply with company regulations and legal standards.
Monitor and ensure the quality of services provided to customers meets the highest standards.
Control all order intakes, key in, and manage without any missing
Manage forecast for the company
Control the delivery plan and meet the deadline to deliver goods to customers by proactively collaborating with sales, customers, delivery providers, and an internal supplier (Tietex Asia) to control all deliveries.
Complete internal documents to ensure deliveries and transactions are done correctly, and properly according to the contracts, and regulations.
Work closely with logistics suppliers (carriers, trucking companies, etc.) to ensure smooth operations.
Build and maintain strong relationships with suppliers to ensure effective and sustainable cooperation.
Ensure customs declaration documents (if any) are done on time to match the delivery of goods to customers without being late.
Track, analyze, and report on customer service tasks on a monthly/quarterly/yearly basis.
Use data and analytics to propose improvements to optimize the process.
Report issues and trends related to CS management.
Develop CS team.
Communicate goals, strategies, and work processes to the team, ensuring understanding and proper execution.
Motivate and encourage the team to achieve the company's business goals.
Ensure all CS processes comply with company regulations and legal standards.
Monitor and ensure the quality of services provided to customers meets the highest standards.
Order intake & forecast management
Control all order intakes, key in, and manage without any missing
Manage forecast for the company
Manage Deliveries & Transactions:
Control the delivery plan and meet the deadline to deliver goods to customers by proactively collaborating with sales, customers, delivery providers, and an internal supplier (Tietex Asia) to control all deliveries.
Complete internal documents to ensure deliveries and transactions are done correctly, and properly according to the contracts, and regulations.
Liaise with Suppliers:
Work closely with logistics suppliers (carriers, trucking companies, etc.) to ensure smooth operations.
Build and maintain strong relationships with suppliers to ensure effective and sustainable cooperation.
Ensure customs declaration documents (if any) are done on time to match the delivery of goods to customers without being late.
Analysis and Reporting:
Track, analyze, and report on customer service tasks on a monthly/quarterly/yearly basis.
Use data and analytics to propose improvements to optimize the process.
Report issues and trends related to CS management.
Support and Develop Team:
Develop CS team.
Communicate goals, strategies, and work processes to the team, ensuring understanding and proper execution.
Motivate and encourage the team to achieve the company's business goals.
Ensure Compliance and Service Quality:
Ensure all CS processes comply with company regulations and legal standards.
Monitor and ensure the quality of services provided to customers meets the highest standards.
Control all order intakes, key in, and manage without any missing
Manage forecast for the company
Control the delivery plan and meet the deadline to deliver goods to customers by proactively collaborating with sales, customers, delivery providers, and an internal supplier (Tietex Asia) to control all deliveries.
Complete internal documents to ensure deliveries and transactions are done correctly, and properly according to the contracts, and regulations.
Work closely with logistics suppliers (carriers, trucking companies, etc.) to ensure smooth operations.
Build and maintain strong relationships with suppliers to ensure effective and sustainable cooperation.
Ensure customs declaration documents (if any) are done on time to match the delivery of goods to customers without being late.
Track, analyze, and report on customer service tasks on a monthly/quarterly/yearly basis.
Use data and analytics to propose improvements to optimize the process.
Report issues and trends related to CS management.
Develop CS team.
Communicate goals, strategies, and work processes to the team, ensuring understanding and proper execution.
Motivate and encourage the team to achieve the company's business goals.
Ensure all CS processes comply with company regulations and legal standards.
Monitor and ensure the quality of services provided to customers meets the highest standards.
Yêu cầu công việc
Yêu Cầu Công Việc
Yêu Cầu Công Việc
Bachelor's degree in relevant fields such as Economics, Logistics, Business Administration, or equivalent.
Minimum of 3-5 years of experience in customer services
Excellent negotiation, analytical, and project management skills.
Ability to lead and develop a team.
Strong communication and teamwork skills.
Communicating in English, if also Chinese is a plus.
Good at Excel, ERP, Ecount...
Địa điểm làm việc
Đường D3, KCN Nhơn Trạch II-Lộc Khang, Phú Hội, Nhơn Trạch, Đồng Nai
Yêu Cầu Công Việc
Bachelor's degree in relevant fields such as Economics, Logistics, Business Administration, or equivalent.
Minimum of 3-5 years of experience in customer services
Excellent negotiation, analytical, and project management skills.
Ability to lead and develop a team.
Strong communication and teamwork skills.
Communicating in English, if also Chinese is a plus.
Good at Excel, ERP, Ecount...
Địa điểm làm việc
Đường D3, KCN Nhơn Trạch II-Lộc Khang, Phú Hội, Nhơn Trạch, Đồng Nai
Quyền lợi được hưởng
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Thông tin khác
Bằng cấp:
Cao đẳng
Thời gian thử việc: 2 tháng
Độ tuổi:
25 - 45
Thời gian làm việc: Thứ Hai đến Thứ Sáu:Từ 08h00 đến 17h00
Lương:
Cạnh tranh
Cao đẳng
Thời gian thử việc: 2 tháng
Độ tuổi:
25 - 45
Thời gian làm việc: Thứ Hai đến Thứ Sáu:Từ 08h00 đến 17h00
Lương:
Cạnh tranh
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CÔNG TY TNHH TIETEX VIỆT NAM việc làm
Đường D3, KCN Nhơn Trạch II - Lộc Khang, Xã Phú Hội, Huyện Nhơn Trạch, Tỉnh Đồng Nai, Việt Nam
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9 - 13 triệu
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Vị trí Customer Service Supervisor do công ty CÔNG TY TNHH TIETEX VIỆT NAM tuyển dụng tại Đồng Nai, Joboko tự động tổng hợp mức lương Cạnh tranh, tìm thêm việc làm về Customer Service Supervisor hoặc công ty CÔNG TY TNHH TIETEX VIỆT NAM ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH TIETEX VIỆT NAM việc làm
Đường D3, KCN Nhơn Trạch II - Lộc Khang, Xã Phú Hội, Huyện Nhơn Trạch, Tỉnh Đồng Nai, Việt Nam