Customer Service Team Leader - European Lane

Main Tasks / Key Activities
• Build and maintain a core overseas agent network, regularly reviewing performance and reporting progress to expand partnerships.
• Monitor European market trends, analyze routes, and lead the sales team to strengthen quotation accuracy and competitiveness.
• Track regional shipment volume, revenue, and costs; set sales targets and drive execution to improve quotation success and goal attainment.
• Support company strategy by identifying and implementing new business models to unlock growth and diversify revenue.
• Manage daily team operations, streamline processes, and handle emergencies to ensure service quality and operational efficiency.
• Develop team structure and capabilities, focusing on key objectives to enhance agent performance.
• Host visits from overseas agents and clients, coordinating itineraries to facilitate clear communication.
• Participate in domestic and international agent meetings and business trips to foster partnership growth.
• Execute tasks as assigned and ensure alignment with organizational objectives.