Application Consultant (Good At Both English and Vietnamese)

Working location: TRG Office - 65-67 Le Hien Mai Street, Cat Lai Ward, Ho Chi Minh City, Vietnam
Recruitment Process
Pre-hire assessments (will be sent via email to shortlisted candidates, please complete them within 3 days) → 1st Interview with HR → Final round with Hiring Manager → Offer
Position overview
TRG is an IT-leading company, and we believe this powerful solution can greatly benefit our customers and supercharge their digital transformation initiatives. Thus, we need an expert in software implementation like you.
You are passionate about delivering IT solutions that can help customers mitigate challenges and improve their key business processes. You strive to provide excellent customer service and often go out of your way to delight our customers.
You are the primary point of contact between our company and customers, the software expert, and a great project manager. Your in-depth knowledge and diverse skill sets enable you to determine how to best implement our software. You take pride in your work and take the lead to ensure your projects run according to plan.
What you'll do
1. Pre-sales consultation
You will support our sales team during pre-sales to understand the customer needs and work out a plan to implement our services and solutions to help mitigate their problems.
- Uncover business problems
- Acquire and examine customer needs and requirements
- Develop an initial view of the solution
- Prepare software presentation and demonstration that specifically address the customer problems
- Define detailed project implementation plans
2. Software implementation
You play a critical role in ensuring the implementation project is rolled out according to plan.
- Business analysis and mapping
- System installation and configuration
- Data migration
- End-user onboarding and training
- User acceptance testing
3. Post-implementation support
You understand that maintaining a healthy relationship with customers post-implementation is critical, and sometimes, issues do arise. You don't mind supporting customers whenever needed and being proactive in ensuring issues are promptly resolved and customers are happy.
- Diagnose, research, and analyse issues related to the platform, software functionality, configuration, and data
- Respond promptly to customers' queries and feedback
- Diligently walk customers through a series of actions to resolve issues and advise improvements Follow up with customers to ensure all issues are fixed