CUSTOMER SERVICE (Work in HCMC)

Công ty TNHH Kart (Việt Nam)

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: Còn 17 ngày

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thương lượng

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 1 - 2 năm

vận tải

Mô tả công việc

* Responsibilities (Identify the major responsibilities of the job holder)
1. Helping Customers
- Answer customer questions about shipments, delivery times, and costs.
- Help customers track their orders and give them updates.
- Listen to customer complaints and find solutions.
2. Supporting Shipments
- Work with the delivery team to make sure shipments arrive on time.
- Fix problems like lost packages, wrong deliveries, or damaged goods.
- Update shipment information and inform customers about any changes.
3. Keeping Records and Making Reports
- Save customer information, order details, and delivery updates.
- Make reports about delivery performance and customer satisfaction.
- Suggest ways to improve the service.
4. Working with Other Teams
- Cooperate with the warehouse team to check stock.
- Help the finance team with payments, invoices, and refunds.
- Work with the IT team to improve tracking systems.
5. Taking Care of Customers
- Support customers after delivery and answer follow-up questions.
- Build good relationships with customers and offer them promotions.

Yêu cầu

* Requirements
- Good communication skills and patience.
- Basic computer and order management skills.
- Problem-solving skills and ability to work under pressure.
- Experience in logistics is a plus.
1 Essential Attainments To The Job
(Please fill in the details of the formal qualification, education, specialized training, experience and competencies required for the job)
* Education & Experience
- Have experience at the same position and in Logistics company.
* Professional Qualification / Training
- Proficiency in computer software like MS Office, typing
* Skills & Competencies
(E.g: PC/Software Applications, Language, Personal Characteristice or Behaviours)
- Good communication skills and patience.
- Problem-solving skills and ability to work under pressure.
- Customer oriented mindset, clear pronunciation, efficient and "can do" attitude, good team player.
- Willing to handle overtime work.

Thông tin khác

Loại công việc

Nhân viên toàn thời gian

Cấp bậc

Nhân viên

Học vấn

Cử nhân

Kinh nghiệm

1 - 2 năm kinh nghiệm

Giới tính

Nam / Nữ

Ngành nghề

Dịch vụ khách hàng

Vận chuyển / Giao thông / Kho bãi

Thông tin chung

Thu nhập: Thương lượng

Nơi làm việc

Quận 1,
Hồ Chí Minh

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 15/05/2025

Giới thiệu công ty Xem trang công ty

KART is a unique road transport solution with head office based in Bangkok, Thailand. We cater to the rapidly growing demand for road services to connect countries across ASEAN especially with emerging economies such as Vietnam, Laos and Cambodia, and into China. As the pioneer in creating the...

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