Customer Service

- Follow up sales and sample orders, monitor orders in progress, shipments, payments and receivables.

- Coordinate between customers and other teams within the company.

- Work with production team for planning, contact with IMEX team for shipment details, loading schedules, shipping documents, and freight costing.

- Check labels (if needed) from converting team.

- Work with warehouse about shipments or stock.

- Work with Admin for sending samples/ shipping documents.

- Work with the banks for shipments with L/C: check L/C status, shipping documents and submission.

- Issue certificates required by L/C.

- Contact with accounting team for issues related to invoicing, payment, bill of exchange, commission for agents.

- Prepare quotations, sales contracts, shipping documents, official letters for external and get approval from sales manager.

- Input orders/ data into SAP system and issue OCs to get approval from sales manager before releasing.

- Keep updating monitoring lists or customer master data.

- Properly deal with problems.

- Create credit notes for quarter commission to agents as well as monthly submit commission forecasts for accrual.

- Prepare agency commitments.

- Perform office works.

- Assist sales manager for preparation of ISO 9001 & 14001 audits as needed.

- Perform research market for diversified products if needed.

- Assist sales manager in seminars or exhibitions.

- Visit customers in a regular basis.