Customer Service

- Manage daily booking from shippers and communicate with agents to get the approval for cargo shipping
- Propose options (rate, schedule) to agents.
- Co-operate daily with Shipping Line to reserve space with correct routing, service, contract as per SOP
- Release booking to vendors timely and follow up vessel change/cut off time and support when vendor ask
- Booking creation in specified system, update report for daily monitor and Team Leader for specific accounts (if require)
- Customer relationship (external & internal), work with customers and vendors to provide the best service and handle shipments smoothly
- Follow SOP and requirement from agents and keep contact oversea agents until the shipment is delivered at destination
- Co-operate well with Documentation and proactive communication with customers and agents regarding rate, space, equipment, vessel change...
- Ensure the daily excellent service provided and reduce risk and potential claims or unexpected issues
- Other tasks are arranged by Team Leader.