Customer Service

Manage daily booking from shippers and communicate with agents to get the approval for cargo shipping
Propose options (rate, schedule) to agents
Co-operate daily with Shipping Line to reserve space with correct routing, service, contract as per SOP
Release booking to vendors timely and follow up vessel change/cut off time and support when vendor ask
Booking creation in specified system, update report for daily monitor and Team Leader for specific accounts (if require)
Customer relationship (external & internal), work with customers and vendors to provide the best service and handle shipments smoothly
Follow SOP and requirement from agents and keep contact oversea agents until the shipment is delivered at destination
Co-operate well with Documentation and proactive communication with customers and agents regarding rate, space, equipment, vessel change...
Ensure the daily excellent service provided and reduce risk and potential claims or unexpected issues
Other tasks are arranged by Team Leader