Customer Service

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1. Receive Customer's requests:
Receive requests and related documents from customers or overseas agents (service quotes, import / export procedures for goods, problem solving, document requests, Customs procedure advices, procedures for payment, etc.)
Check the conditions of performing services for customers.
Check the validity of documents, delivery conditions, and related costs to identify the payer and confirm payment. Or transfer to the BD sales section for a quotation.
Input shipment's information and services which provided to each customer in the control table.
2. Coordinate to carry out the plan according to customer requirements:
Planning to perform services as the request of customers and transfer information, operation request together with documents to the relevant business departments (if that department is not received) to coordinate the implementation following to the process and instructions.
Follow closely the schedule and update information, shipment status and arising problems (if any) to customers. Adjust the delivery / pick up plan appropriately according to actual situation.
Coordinate and corporate with the operation departments to solve arising issues related to the shipment, report to the management directly to give a suitable and timely solution advice. Follow up the results and if necessary, record, report as form, regulations and instructions.
3. Record revenue/cost and reports:
Record revenue/cost and make Debit note for Non-BUs charges for each shipment then send to Billing or IFF Department.
Coordinate with BID, FAD and BD Sales to follow and chase payment of customers to ensure payment on time.
Make reports on time as required
4. Others tasks required by the Line Manager: