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Mô tả công việc
* 01 Manager
- The Customer Service Manager will be responsible for building, training and managing our new Customer Service Team in Vietnam
- Ensuring the achievement of customer service goals
- Providing effective and proactive communication to customers regarding status of services
- Liaise with Claims and other teams to ensure all internal processes are functional
- Assisting in coming up with and implementing new strategies and tactics to increase and improve customer service flow and customer service experience.
* 02 staff
- Ensuring the achievement of customer service goals and upholding service level agreements
- Providing effective and proactive communication to customers regarding status of services
- Liaise with Claims and other teams to ensure all internal processes are functional
Yêu cầu
REQUIREMENTS
- Bachelor degree or equivalent in communication or business studies;
- 5+ years of experience within Customer Service or Call Center field and experience in a manager or assistant manager role;
- Excellent interpersonal skills;
- Good English and Fluent Vietnamese;
- Outstanding problem solving skills;
- Ability to improvise and come up with solutions to resolve issues under time pressure;
- Excellent leadership qualities, able to coach, communicate and inspire.
* Workplace: LONG HAU IP
* BENEFITS
- Training opportunities:To be attended many useful trainning courses: Korean, English,job skills.
- Bonus based on the business result& personal achievement
- 3 basic insurances, travel allowance, 12 annual leave/year, vacation,...
- Annual health check
- Annual salary increase
- Discount on all Lock&Lock products.
- Extra allowance of $ 100 - $ 200 (working in Long Hau)
- Have shuttle bus for staff working in Long Hau (from SECC in District 7 & Diamond District 1)
- Working time from Monday to Friday: 8h30-17h30.
Quyền lợi
Bonus based on the business result& personal achievement
Training opportunities:To be attended many useful trainning courses: Korean, English,job skills.
3 basic insurance, travel allowance, 12 annual leave/year, vacation,...
Thông tin chung
- Ngày hết hạn: 29/04/2018
- Thu nhập: Thỏa thuận
