customer services - Chăm Sóc Khách Hàng
CÔNG TY TNHH THƯƠNG MẠI ĐIỆN TỬ DRAGON PHOENIXĐịa điểm làm việc: Hồ Chí Minh
Hết hạn: 22/06/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Thoả thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 1 năm
Mô tả công việc
Respond to customer inquiries via chat on various platforms, including TikTok Shop, Shopee, and Lazada.
Address and resolve issues such as returns and complaints with patience and efficiency, ensuring a positive customer experience.
Support the development and optimization of customer service processes.
Monitor and enhance key performance metrics, including response rate, response time, and customer satisfaction rate.
Collaborate with other departments to resolve complex customer issues.
Address and resolve issues such as returns and complaints with patience and efficiency, ensuring a positive customer experience.
Support the development and optimization of customer service processes.
Monitor and enhance key performance metrics, including response rate, response time, and customer satisfaction rate.
Collaborate with other departments to resolve complex customer issues.
Yêu cầu công việc
High school diploma or equivalent; a bachelor's degree is preferred.
Demonstrated experience in customer service roles, with a preference for those in the food industry.
Strong problem-solving skills and meticulous attention to detail.
Proficiency in verbal and written communication in English.
Demonstrated experience in customer service roles, with a preference for those in the food industry.
Strong problem-solving skills and meticulous attention to detail.
Proficiency in verbal and written communication in English.
Quyền lợi được hưởng
Working time: Monday - Friday | 9am - 6pm
Working location: Remote - WFH. We will quickly complete the working building - Expected in the District 2 area
Equipped with working equipment: Laptop, phone,... if necessary
Employees are entitled to holidays according to Vietnamese government regulations
Quarteylt bonus + Annual Bonus (depend on dept)
Competitive salary and benefits package.
Opportunity to work in a fast-paced and dynamic environment.
Be part of a growing and successful company.
Working location: Remote - WFH. We will quickly complete the working building - Expected in the District 2 area
Equipped with working equipment: Laptop, phone,... if necessary
Employees are entitled to holidays according to Vietnamese government regulations
Quarteylt bonus + Annual Bonus (depend on dept)
Competitive salary and benefits package.
Opportunity to work in a fast-paced and dynamic environment.
Be part of a growing and successful company.
Thông tin khác
Nộp hồ sơ liên hệ
CÔNG TY TNHH THƯƠNG MẠI ĐIỆN TỬ DRAGON PHOENIX
Giới thiệu công ty
Xem trang công ty
Dragon Phoenix E-commerce (Dragon Phenix Trading Group) is focused on e-commerce platforms selling activities including:
- Promote and sell Food and Beverage category products on Shopee, Tokopedia (Indonesia), TikTok to new customers and cross/up/repeat sales to existing customers
- Assessing customer needs and suggesting appropriate merchandise
- Developing medium to long-term sales plans and preparing strategies to protect, grow, and diversify the relationship with targeted customers Incumbents in this specialization may be selling directly to the ultimate purchaser or indirectly through channel partners.
- Promote and sell Food and Beverage category products on Shopee, Tokopedia (Indonesia), TikTok to new customers and cross/up/repeat sales to existing customers
- Assessing customer needs and suggesting appropriate merchandise
- Developing medium to long-term sales plans and preparing strategies to protect, grow, and diversify the relationship with targeted customers Incumbents in this specialization may be selling directly to the ultimate purchaser or indirectly through channel partners.
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