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Mô tả công việc
Innovature Consulting Limited is looking for a Customer Services Executive or Resource Tracking Specialist/Coordinator. This coordinator will work closely with Recruiting, Client Delivery, and Operations department of U.S clients to ensure timely and accurate work.
A Customer Services Executive or Resource Tracking Specialist/Coordinator is the primary point of contact with VMS Application end users whose following duties are:
• Navigate and communicate between multiple parties, Client, Vendor, VMS Support Team
• Quantify Head Count of all non-employees that are not sourced through the VMS, controlling the workflow of workers through the engagement, creation, resource pool, amendments, extensions and expiration cycle
• Know all onsite and offsite workers, and their vendor, with access to your data, systems, and facilities
• Ensure compliance with organizational policies by automating onboarding and offboarding processes for labor type
• Expose and mitigate policy risks related to previously untracked resources. Establish a consistent process for identifying and reporting on all non-employee resources
• Validate non-employees regularly to ensure they are not maintaining badge and/or system access longer than necessary
Yêu cầu
Skills/Competencies:
• Excellent interpersonal skills; Positive attitude and focus on customer service.
• Sensitivity to confidential information.
• Experience in a fast-paced, high-pressure environment.
• Ability to prioritize tasks while working with minimal daily supervision.
• Basic proficiency with Adobe Acrobat.
• Experience in performing data analysis and performance tracking
Qualifications:
• University degree with 1-2 of years experience in Customer Service; Customer Care; Call Center; Agency Admin / Support
• Advanced MS Word, MS Excel and MS Access skills are a plus
• Detail-oriented and be able to maintain composure under pressure
• Demonstrated ability to handle multiple tasks
• Proficient in English and Chinese or Korean both in speaking and writing
• Ability to build strong relationships with clients and colleagues
• A willingness to learn continuously and to adapt to new conditions.
• The ability to learn independently by doing, to think strategically, and foremost to execute.
Quyền lợi
13th month salary
Anual company trip, anual leave and holiday
Insurance package that will include medical, accident and life insurance after 6 months
Thông tin chung
- Ngày hết hạn: 29/04/2018
- Thu nhập: Thỏa thuận
