Customer Success Account Manager
Littlelives Inc Pte Ltd
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 15/12/2023
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
RESPONSIBILITIES
• Close renewal business on a quarterly basis, meeting or exceeding assigned quota.
• English communication (able to speak and present)
• Upsell new business to existing clients to increase value per customer.
• Actively own the adoption, usage and success of a portfolio of customers.
• Engage with and understand customers' businesses, needs and use cases for LittleLives.
• Deliver expert engagements, such as training and onboarding, to educate and empower our customers to realise business value and maximise their ROI.
• Partner closely with internal cross-functional team members to help understand the account and research solutions to solve customers business needs and challenges.
• Operational discipline to ensure transparency on customer account health and accurate retention and upsell forecasting.
• Identify insights and needs, and channel this information to product teams to develop new and improved features by.
• Provide subject matter expertise on School Management Systems and become a trusted advisor to LittleLives' customers.
• Close renewal business on a quarterly basis, meeting or exceeding assigned quota.
• English communication (able to speak and present)
• Upsell new business to existing clients to increase value per customer.
• Actively own the adoption, usage and success of a portfolio of customers.
• Engage with and understand customers' businesses, needs and use cases for LittleLives.
• Deliver expert engagements, such as training and onboarding, to educate and empower our customers to realise business value and maximise their ROI.
• Partner closely with internal cross-functional team members to help understand the account and research solutions to solve customers business needs and challenges.
• Operational discipline to ensure transparency on customer account health and accurate retention and upsell forecasting.
• Identify insights and needs, and channel this information to product teams to develop new and improved features by.
• Provide subject matter expertise on School Management Systems and become a trusted advisor to LittleLives' customers.
Yêu cầu
REQUIREMENTS
What you need to succeed
• Strong interpersonal skills and desire to work in a dynamic and fast-paced environment.
• Ability to build and maintain relationships across multiple levels with assigned accounts and become a trusted advisor.
• Strong communication and problem-solving skills.
• Proven experience driving customer retention and growth initiatives, achieving high retention rates and strong upsell results, with customer satisfaction in a post sales environment.
• Proven success leading customer-facing presentations, training and engagements.
• Ability to handle objections, prioritise customer issues and collaborate with manager and colleagues to effectively drive resolution.
• Keen interest in IT / Early childhood industry
Nice-to-have
• Experience in software as a service
• Experience working with CRM systems such as Hubspot
• Experience in IT/Early childhood industry
What you need to succeed
• Strong interpersonal skills and desire to work in a dynamic and fast-paced environment.
• Ability to build and maintain relationships across multiple levels with assigned accounts and become a trusted advisor.
• Strong communication and problem-solving skills.
• Proven experience driving customer retention and growth initiatives, achieving high retention rates and strong upsell results, with customer satisfaction in a post sales environment.
• Proven success leading customer-facing presentations, training and engagements.
• Ability to handle objections, prioritise customer issues and collaborate with manager and colleagues to effectively drive resolution.
• Keen interest in IT / Early childhood industry
Nice-to-have
• Experience in software as a service
• Experience working with CRM systems such as Hubspot
• Experience in IT/Early childhood industry
Quyền lợi
Yearly Bonus
Premium healthcare
18 days annual paid leaves
Premium healthcare
18 days annual paid leaves
Thông tin khác
Ngày Đăng Tuyển
15/11/2023
Cấp Bậc
Trưởng phòng
Ngành Nghề
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
Lĩnh vực
Phần Mềm CNTT/Dịch vụ Phần mềm
Kỹ Năng
Communication, Training, Customer Service
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
15/11/2023
Cấp Bậc
Trưởng phòng
Ngành Nghề
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
Lĩnh vực
Phần Mềm CNTT/Dịch vụ Phần mềm
Kỹ Năng
Communication, Training, Customer Service
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
Thông tin chung
- Ngày hết hạn: 15/12/2023
- Thu nhập: $500 - $656
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