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Mô tả công việc
MÔ TẢ CÔNG VIỆC
The appeal of working for "a startup" or in "the industry" just for the sake of it, is unlikely to get you anywhere this time around. We are at a stage where our interest lies in finding founding team members. We will happily expose you to strategy, planning and the entire foundation of the business if and when required.
As a Customer Success specialist you will be required to:
- Build relationships with customers while helping them implement and configure the platform
- Use email and live chat to point each question towards the right answer
- Help new users over the phone to get started (onboarding meetings)
- Answer Premium Support phone calls
- Follow existing procedures and suggest improvements
- Liaise with the Product team to ensure features correctly address requests received
- Contribute to the knowledge base to allow an increasing number of customers to be self-sufficient
- Have an opinion on new world vs old world wines
Yêu cầu
YÊU CẦU CÔNG VIỆC
- Customer oriented and friendly with a supportive presence on Chat, e-mail and phone
- Strong verbal and communication skills
- Previous experience in customer service, retail or hospitality a plus
- Knowledge of call center technology with proficiency with MS Office (Word, Excel and Outlook)
- A friendly, can do attitude
Skills tags:
Customer Experience, Communication Skills, Wine, Empathy, Start-Ups, Time Management, Craft Beer, Fast Paced Environment Proficient , "Can-Do" Attitude, Autonomous Learning
Thông tin khác
Ngôn ngữ của hồ sơ:
Bất kỳ
Cấp bậc:
Nhân Viên
Cập nhật:
1 giờ trước
Thông tin chung
- Ngày hết hạn: 21/03/2021
- Thu nhập: Thỏa thuận
