Customer Success Manager (Account Manager)Cty TNHH Clickable Việt Nam
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Quản trị kinh doanh, IT phần mềm, Tư vấn/ Chăm sóc khách hàng, Truyền thông/Internet/Online Media, Quản lý điều hành, Giao Dịch Khách Hàng, Kinh doanh, Nông nghiệp / Lâm nghiệp / Thủy Sản, Dịch vụ
Thu nhập: Thoả thuận
Hình thức: Toàn thời gian
Ngày đăng: 18/07/2024
Hạn nộp: 17/08/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
IN THIS KEY ROLE, YOU WILL HAVE THE OPPORTUNITY TO:
● Become an expert in Regrow products and offerings .
● Own the Customer Relationship for our enterprise customers.
● Train key program administrators in use of our MRV platform, including issuance of supporting user guides, support processes and FAQs.
● Track milestones for success by outlining critical success factors and metrics, as well as identifying potential issues, providing recommendations, and driving resolutions.
● Maintain high customer satisfaction leading to >90% retention and 200%+ expansions of customer base
● Provide regular program insights by analyzing platform data to help customers improve their adoption, user satisfaction, and program impact.
● Manage and document all customer communications.
● Be the voice of the customer and collect feedback to drive product improvement, and identify opportunities to drive increasing value to our customer base.
● Partner with product and marketing to maintain and create the database of customer facing materials (videos, help center information, and more).
● Ensure ongoing customer awareness of the product updates by hosting regular webinars, and user sessions
● Troubleshoot key reported issues with the platform to triage user errors, bugs and feature requests
● Work directly with on-the-ground partners to ensure all program requirements are communicated and understood.
About Regrow
Regrow is a climate tech company committed to reversing climate change.
Founded by globally-recognized innovators in science and ag technology, Regrow is unlocking the power and profitability of resilient agriculture across the supply chain - from growers to global food brands. Regrow combines best-in-class agronomy, soil and carbon modeling, and innovative data collection to deliver customized, site-specific and scalable solutions to the agri-food industry.
Their customers are frontrunners in agri-food and agtech, ranging from global market operators, project developers, global food brands, and independent farmers. They help partners measure their impact on the environment, model and implement changes that will be environmentally and financially sustainable, and track partners' progress against sustainability goals.
They're backed by leading investors, such as Galvanize Climate Solutions, Microsoft's Venture Fund, Cargill, The Grantham Environmental Trust (NCO), AJAX Strategies, and more, all of whom believe in our vision to change the world through resilient agriculture.
● Become an expert in Regrow products and offerings .
● Own the Customer Relationship for our enterprise customers.
● Train key program administrators in use of our MRV platform, including issuance of supporting user guides, support processes and FAQs.
● Track milestones for success by outlining critical success factors and metrics, as well as identifying potential issues, providing recommendations, and driving resolutions.
● Maintain high customer satisfaction leading to >90% retention and 200%+ expansions of customer base
● Provide regular program insights by analyzing platform data to help customers improve their adoption, user satisfaction, and program impact.
● Manage and document all customer communications.
● Be the voice of the customer and collect feedback to drive product improvement, and identify opportunities to drive increasing value to our customer base.
● Partner with product and marketing to maintain and create the database of customer facing materials (videos, help center information, and more).
● Ensure ongoing customer awareness of the product updates by hosting regular webinars, and user sessions
● Troubleshoot key reported issues with the platform to triage user errors, bugs and feature requests
● Work directly with on-the-ground partners to ensure all program requirements are communicated and understood.
About Regrow
Regrow is a climate tech company committed to reversing climate change.
Founded by globally-recognized innovators in science and ag technology, Regrow is unlocking the power and profitability of resilient agriculture across the supply chain - from growers to global food brands. Regrow combines best-in-class agronomy, soil and carbon modeling, and innovative data collection to deliver customized, site-specific and scalable solutions to the agri-food industry.
Their customers are frontrunners in agri-food and agtech, ranging from global market operators, project developers, global food brands, and independent farmers. They help partners measure their impact on the environment, model and implement changes that will be environmentally and financially sustainable, and track partners' progress against sustainability goals.
They're backed by leading investors, such as Galvanize Climate Solutions, Microsoft's Venture Fund, Cargill, The Grantham Environmental Trust (NCO), AJAX Strategies, and more, all of whom believe in our vision to change the world through resilient agriculture.
Yêu cầu
TO BE SUCCESSFUL IN THIS ROLE, WE WILL EXPECT:
● 5+ years experience in customer success or account management role for a software or digital technology company working in.
● Experience in the agricultural industry is preferred.
● Data driven mindset with the ability to identify key metrics, monitor and track performance, and make solid business decisions.
● Exceptional project management skills with the ability to manage multiple customer projects.
● Customer service attitude - finding customer pain points and eliminating them by delivering better support, products and process.
● Experience with creating processes that allow for scalable incorporation of customer feedback into product roadmap.
● Strong understanding of best practice principles for agricultural data collection.
● A strong passion for agriculture and sustainability.
IN ADDITION, WE WOULD APPRECIATE:
● A Bachelor's degree
● Passion for delivering value and building meaningful relationships through addressing customer needs
● The ability to organize yourself and others in an unstructured environment
● Thriving in an open/honest work environment
● A love of learning
● Experience with smallholder agricultural systems
● Experience in sustainability or assurance programs
● A desire to have a positive impact on something greater than you can achieve alone, you want to be a part of the company which is changing the world
● 5+ years experience in customer success or account management role for a software or digital technology company working in.
● Experience in the agricultural industry is preferred.
● Data driven mindset with the ability to identify key metrics, monitor and track performance, and make solid business decisions.
● Exceptional project management skills with the ability to manage multiple customer projects.
● Customer service attitude - finding customer pain points and eliminating them by delivering better support, products and process.
● Experience with creating processes that allow for scalable incorporation of customer feedback into product roadmap.
● Strong understanding of best practice principles for agricultural data collection.
● A strong passion for agriculture and sustainability.
IN ADDITION, WE WOULD APPRECIATE:
● A Bachelor's degree
● Passion for delivering value and building meaningful relationships through addressing customer needs
● The ability to organize yourself and others in an unstructured environment
● Thriving in an open/honest work environment
● A love of learning
● Experience with smallholder agricultural systems
● Experience in sustainability or assurance programs
● A desire to have a positive impact on something greater than you can achieve alone, you want to be a part of the company which is changing the world
Quyền lợi
- Competitive salary
- Opportunity to work in a global team
- Flexible remote working schedule
- The agritech sector is rapidly emerging, presenting substantial potential for growth and innovation in agriculture.
- Opportunity to work in a global team
- Flexible remote working schedule
- The agritech sector is rapidly emerging, presenting substantial potential for growth and innovation in agriculture.
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
5 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nhân viên
Kinh nghiệm
5 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Giới thiệu công ty
Cty TNHH Clickable Việt Nam việc làm
Phòng 5, Tòa nhà Sentinel Place Số 41A Lý Thái Tổ, P. Lý Thái Tổ, Q. Hoàn Kiếm TP. Hà Nội 0
Quy mô: Từ 10 - 25 nhân viên
Việc làm tương tự
Chuyên Viên Kinh Doanh Giải Pháp Quản Trị Doanh Nghiệp
Công ty cổ phần MISA
Từ 25.000.000 VND đến 30.000.000 VND
Hà Nội, Hồ Chí Minh
04/11/2024
Nhân Viên Kinh Doanh Lương Cứng + Hoa Hồng Hấp Dẫn
Công ty Cổ Phần Giao Hàng Tiết Kiệm - GHTK
Từ 7 triệu - 15 triệu VND
Hà Nội, Hồ Chí Minh, Hải Phòng, Vĩnh Phúc
30/10/2024
Chuyên Viên Môi Giới Đầu Tư
Công ty Cổ Phần Giao Dịch Hàng Hóa Gia Cát Lợi
15.000.000vnđ - 20.000.000vnđ
Hà Nội, Hồ Chí Minh, Bình Dương
11/10/2024
Chuyên Viên Tư Vấn Căn Hộ - Quận 1 (Lương lũy tiến đến 18 Triệu + Hoa Hồng)
Công ty Cổ phần Tập đoàn Sen Group
Lương cơ bản 6.000.000 - 18.000.000 + % Hoa Hồng + Thưởng
Hồ Chí Minh
18/10/2024
Nhân viên chăm sóc khách hàng
Công Ty TNHH Một Thành Viên An Phát Cường Thịnh
7 - 12 Triệu VND
Hồ Chí Minh
17/10/2024
Nhân Viên Chăm Sóc Khách Hàng Online
CÔNG TY CỔ PHẦN THƯƠNG MẠI DỊCH VỤ PENSILIA
15 - 20 triệu
Hồ Chí Minh
30/11/2024
Nhân viên Chăm sóc khách hàng
Công Ty TNHH Mỹ Phẩm Nature Story
6 triệu - 11 triệu
Hồ Chí Minh
28/10/2024
Nhân Viên Chăm Sóc Khách Hàng
CÔNG TY TNHH MARATHON EDUCATION
7 - 10 triệu VNĐ
Hà Nội, Hồ Chí Minh
12/10/2024
Vị trí Customer Success Manager (Account Manager) do công ty Cty TNHH Clickable Việt Nam tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thoả thuận, tìm thêm việc làm về Customer Success Manager (Account Manager) hoặc công ty Cty TNHH Clickable Việt Nam ở các link phía trên
Giới thiệu công ty
Cty TNHH Clickable Việt Nam việc làm
Phòng 5, Tòa nhà Sentinel Place Số 41A Lý Thái Tổ, P. Lý Thái Tổ, Q. Hoàn Kiếm TP. Hà Nội 0
Quy mô: Từ 10 - 25 nhân viên