Customer Success Manager_Based in Singapore

Công ty cổ phần giải pháp phần mềm Biplus Việt nam

USD 5,000-8,000

21/11/2026

Toàn thời gian

Ứng tuyển

Ngành nghề:

Tư vấn/ Chăm sóc khách hàng

About BiPlus

BiPlus Software Solutions is a Vietnam-headquartered technology company founded in 2018, with offices in Hanoi. We have 150+ engineers, consultants, and specialists serving 100+ enterprise customers across Southeast Asia, South Korea, Japan, Canada, and Europe.
BiPlus specialises in enterprise software development, Agile/SAFe transformation consulting, Atlassian platform services, and large-scale system integration - with deep domain expertise in Telecom, Banking & Finance, and eCommerce. We are certified ISO 27001 & ISO 9001, an Atlassian Platinum Solution Partner, and Vietnam's premier Scaled Agile (SAFe) consulting provider.

About the Role

BiPlus Software Solutions is a Vietnam-headquartered technology company founded in 2018, with offices in Hanoi. We have 150+ engineers, consultants, and specialists serving 100+ enterprise customers across Southeast Asia, South Korea, Japan, Canada, and Europe.
BiPlus specialises in enterprise software development, Agile/SAFe transformation consulting, Atlassian platform services, and large-scale system integration - with deep domain expertise in Telecom, Banking & Finance, and eCommerce. We are certified ISO 27001 & ISO 9001, an Atlassian Platinum Solution Partner, and Vietnam's premier Scaled Agile (SAFe) consulting provider.

Key Responsibilities

Client Relationship Management: Build and maintain strong relationships with regional headquarters and business stakeholders across 8 markets, working closely with the CoE Lead.
Requirement Analysis & Coordination: Conduct high-level analysis of business requirements, clarify priorities, and coordinate with operational teams to ensure effective delivery.
Customer Satisfaction (CSAT) Management: Develop and manage customer satisfaction measurement frameworks, handle complaints and escalations, and ensure timely resolution.
Service Performance & Improvement: Analyze operational data, SLA performance, and customer feedback through Jira to identify trends, service gaps, and improvement opportunities.
Governance & Reporting: Prepare service performance reports, participate in client governance meetings, and present CSAT results and improvement recommendations.
Onsite Client Representation: Represent the CoE in client meetings in Singapore during the CoE Lead's absence, ensuring continuity of communication and governance.

Requirements

Experience: 5+ years of experience in Customer Success, Client Relationship Management, IT Service Delivery, or Enterprise Account Management.
Client Management: Proven experience working with enterprise clients and senior stakeholders across multiple Asia-Pacific markets.
Service Management: Strong knowledge of CSAT/NPS frameworks, SLA management, IT Service Management (ITSM), and incident escalation processes.
Analytical Skills: Ability to analyze operational performance, identify service improvement opportunities, and use Jira and Confluence for reporting and collaboration.
Communication: Exceptional English proficiency, with strong presentation, negotiation, and executive stakeholder management skills.
Location: Based in Singapore, with Singapore citizenship, permanent residency, or eligibility for an Employment Pass.
Preferred Qualifications: Experience in eCommerce, IT Outsourcing/Managed Services, SAP Commerce Cloud (Hybris), AEM, or regional multi-country operations.

Compensation & Benefits

Competitive Base Salary: USD 5,000-8,000 per month (gross), depending on qualifications, experience, and expertise.
Performance-Based Bonus: Annual performance bonus based on individual achievements, business outcomes, and company performance.
Professional Development: Opportunities for professional certifications, leadership development, and continuous learning.
Regional Exposure: Opportunities to collaborate with regional and international teams, with business travel expenses covered by the company.
Career Growth: Opportunity to lead strategic initiatives, build technical capabilities, and contribute to business growth across regional markets.
Statutory Benefits: CPF contributions (where applicable), annual leave, public holidays, sick leave, insurance, and other benefits in accordance with applicable Singapore laws and regulations and the Company's policies.

Thông tin chung

Thu nhập: USD 5,000-8,000

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Vị trí Customer Success Manager_Based in Singapore do công ty Công ty cổ phần giải pháp phần mềm Biplus Việt nam tuyển dụng tại , Joboko tự động tổng hợp mức lương USD 5,000-8,000, tìm thêm việc làm về Customer Success Manager_Based in Singapore hoặc công ty Công ty cổ phần giải pháp phần mềm Biplus Việt nam ở các link phía trên

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