Customer Success Manager_Based in Singapore
- 5000 - 8000 USD
- 5 năm kinh nghiệm
Hạn nộp hồ sơ: 21/11/2026 (Còn 17 ngày)
Ứng tuyển sớm để được ưu tiên
Kết nối với Nhà tuyển dụng để tìm hiểu thông tin và gia tăng cơ hội trúng tuyển
Nhà tuyển dụng đang online
About BiPlus
- BiPlus Software Solutions is a Vietnam-headquartered technology company founded in 2018, with offices in Hanoi. We have 150+ engineers, consultants, and specialists serving 100+ enterprise customers across Southeast Asia, South Korea, Japan, Canada, and Europe.
- BiPlus specialises in enterprise software development, Agile/SAFe transformation consulting, Atlassian platform services, and large-scale system integration - with deep domain expertise in Telecom, Banking & Finance, and eCommerce. We are certified ISO 27001 & ISO 9001, an Atlassian Platinum Solution Partner, and Vietnam's premier Scaled Agile (SAFe) consulting provider.
About the Role
- BiPlus Software Solutions is a Vietnam-headquartered technology company founded in 2018, with offices in Hanoi. We have 150+ engineers, consultants, and specialists serving 100+ enterprise customers across Southeast Asia, South Korea, Japan, Canada, and Europe.
- BiPlus specialises in enterprise software development, Agile/SAFe transformation consulting, Atlassian platform services, and large-scale system integration - with deep domain expertise in Telecom, Banking & Finance, and eCommerce. We are certified ISO 27001 & ISO 9001, an Atlassian Platinum Solution Partner, and Vietnam's premier Scaled Agile (SAFe) consulting provider.
Key Responsibilities
- Client Relationship Management: Build and maintain strong relationships with regional headquarters and business stakeholders across 8 markets, working closely with the CoE Lead.
- Requirement Analysis & Coordination: Conduct high-level analysis of business requirements, clarify priorities, and coordinate with operational teams to ensure effective delivery.
- Customer Satisfaction (CSAT) Management: Develop and manage customer satisfaction measurement frameworks, handle complaints and escalations, and ensure timely resolution.
- Service Performance & Improvement: Analyze operational data, SLA performance, and customer feedback through Jira to identify trends, service gaps, and improvement opportunities.
- Governance & Reporting: Prepare service performance reports, participate in client governance meetings, and present CSAT results and improvement recommendations.
- Onsite Client Representation: Represent the CoE in client meetings in Singapore during the CoE Lead's absence, ensuring continuity of communication and governance.
Requirements
- Experience: 5+ years of experience in Customer Success, Client Relationship Management, IT Service Delivery, or Enterprise Account Management.
- Client Management: Proven experience working with enterprise clients and senior stakeholders across multiple Asia-Pacific markets.
- Service Management: Strong knowledge of CSAT/NPS frameworks, SLA management, IT Service Management (ITSM), and incident escalation processes.
- Analytical Skills: Ability to analyze operational performance, identify service improvement opportunities, and use Jira and Confluence for reporting and collaboration.
- Communication: Exceptional English proficiency, with strong presentation, negotiation, and executive stakeholder management skills.
- Location: Based in Singapore, with Singapore citizenship, permanent residency, or eligibility for an Employment Pass.
- Preferred Qualifications: Experience in eCommerce, IT Outsourcing/Managed Services, SAP Commerce Cloud (Hybris), AEM, or regional multi-country operations.
Compensation & Benefits
- Competitive Base Salary: USD 5,000-8,000 per month (gross), depending on qualifications, experience, and expertise.
- Performance-Based Bonus: Annual performance bonus based on individual achievements, business outcomes, and company performance.
- Professional Development: Opportunities for professional certifications, leadership development, and continuous learning.
- Regional Exposure: Opportunities to collaborate with regional and international teams, with business travel expenses covered by the company.
- Career Growth: Opportunity to lead strategic initiatives, build technical capabilities, and contribute to business growth across regional markets.
- Statutory Benefits: CPF contributions (where applicable), annual leave, public holidays, sick leave, insurance, and other benefits in accordance with applicable Singapore laws and regulations and the Company's policies.
Thông tin chung
- Thu nhập: USD 5,000-8,000
Việc làm tương tự khác
CÔNG TY CỔ PHẦN BASE ENTERPRISE
Hà Nội
15,000,000 - 20,000,000 VNĐ
Công ty Cổ phần Công nghệ KiotViet
Đắk Lắk
9.000.000 - 15.000.000
Công Ty TNHH Better Technologies Vietnam
Hồ Chí Minh, Bình Dương
Thỏa thuận
Công ty cổ phần giải pháp phần mềm Biplus Việt nam
Xem trang công ty- Địa chỉ công ty: Tầng 3, Bảo Anh building, số 85, Trần Thái Tông, Cầu Giấy, Hà Nội
- Quy mô: Từ 26 - 100 nhân viên
- Lĩnh vực: IT phần mềm
Thông tin công việc
Vị trí:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Việc làm tương tự
Cảnh báo dấu hiệu lừa đảo tuyển dụng
Thu phí và cung cấp thông tin
- Phí hồ sơ, đồng phục, đặt cọc.
- Yêu cầu nộp bản gốc giấy tờ.
- Cung cấp mã OTP.
Hứa hẹn trúng tuyển 100%
- Không yêu cầu trình độ.
- Không cần thử việc.
Phỏng vấn bất thường
- Địa điểm xa văn phòng công ty.
- Phỏng vấn qua Telegram.
Yêu cầu làm nhiệm vụ
- Tải app, nạp tiền.
- Làm nhiệm vụ nhận thưởng.
Tin tuyển dụng sơ sài
- Mô tả công việc chung chung
- Nhiệm vụ đơn giản, thu nhập khủng
- Lỗi chính tả, đánh máy.
Đội ngũ hỗ trợ của JobOKO sẵn sàng đồng hành, tư vấn và giới thiệu những cơ hội việc làm phù hợp, giúp Ứng viên tự tin phát triển sự nghiệp và chinh phục mục tiêu nghề nghiệp bền vững.
Hotline CSKH
1900.63.63.84
Công ty Cổ phần JobOKO Toàn cầu
Đội ngũ hỗ trợ của JobOKO luôn chủ động tư vấn các giải pháp tuyển dụng tối ưu, cam kết đồng hành và hỗ trợ Quý Nhà tuyển dụng đạt được hiệu quả tuyển dụng bền vững.
Hotline CSKH
02473.068.388
Công ty Cổ phần JobOKO Toàn cầu
