Customer Success Representative

Provides quality information and accurate solutions for a defined scope of customer issues via email and chat
Maintain 100% of the available service goals every day in accordance with current standards as directed by management
Determines when customer issues need to escalate and use appropriate channels to a timely resolution
Provides exceptional customer service for issues and general inquiries of customer orders in a quick and efficient manner
Provides information to internal and external customers as requested
Keeps up-to-date on all company's policies and promotional offerings
Actively participates in regular team meetings, providing input to contribute to the team's overall success in achieving customer satisfaction
Problem solves and prevents escalated issues to be of ability
Work with Customer Service Manager to ensure excellent service is being delivered
Creating and or maintaining internal and external documentation