Customer Success Specialist (Local Afternoon Shift) - Quantity: 03

- English: Advanced level (Effective written communication skills);
- Good Knowledge about e-commerce is a big plus
- Minimum 1+ years' experience in Customer Support (experience in technology/ e-commerce is an advantage).
- Must be a good team player, capable of working independently as well.
- Patience, attentiveness and goal-oriented focus.
- Being empathy - the ability to understand and share the feelings of another - is more of a character trait than a skill.
- Excellent interpersonal skills and ability to develop relationships with all personality types.
- You're curious and have a natural ability to "zoom-out" of a problem, in order to ask the right questions.
- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
- Ability to work well under pressure and meet tight deadlines.
- Ability to own the customer experience and deliver more than their expectations, treat them well as a guest in your own home
We offer...
- Salary range: upto $700 (GROSS) per month
- Yearly Salary Package: 13th-month salary bonus + Performance bonus: up to 3 months. + Bonus on birthday, 30/4&1/5, 2/9.
- Clear vision of your career progress: performance review with potential for raise 2 times per year and Team Leader promotion opportunity.
- Days off: 12 annual leaves/ year and 12 remote working days/ year.
- Weekly shoulder massage treatment.
- Working directly with foreign customers and colleagues, leverage your Business English Communication skills.
- Annual team building: summer trip, many indoor and outdoor activities such as soccer club, swimming club, cycling club...
- You are encouraged to have a life outside of work: Regular team building activities, tickets to conferences, sporty activities, etc.
- Social insurance & Health insurance for team members & Annual Health
- Checkup at the top clinic in Vietnam
- Work remotely (after probation)
Why you'll love working here
- Learn product-thinking and customer-centric mindset.
- Collaborative and supportive environment
- Young and passionate colleague
- Professional and creative office view
- Clear & Scientific Agile Framework on the whole company workflow & culture.
- Deliver a top-notch customer experience which helps customers to maximum their benefits
- Become an expert with in - depth knowledge about world-class products and services
- Own valuable customer relationships in one of the fastest thriving industries.
Working time (optional): Sunday to Thursday (01:00 PM - 10:00 PM) or Tuesday to Saturday (01:00 PM - 10:00PM)