Customer Success

Công ty cổ phần BravoHR

Hết hạn: 14/09/2022

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

About BravoHR
BravoHR is a digital HR solution that enables companies to better engage with and retain their employees. We provide employees with a white-label mobile app connected to a system for HR to manage their workforce at scale. Through BravoHR, companies can offer innovative and relevant employee benefits and rewards programs. Rewards hereby could consist of internal awards or external offerings like merchant vouchers or even pure financial incentives.
Position Summary - Customer Success
As a customer success for BravoHR, you are responsible to ensure every company's employees are happy with the solution, and the company's HR department is reaping the maximum benefits.
Responsibilities:
- Monitor the system to ensure service quality and client satisfaction, ensure issues faced by end-users in clients are solved or escalated appropriately to internal teams if needed.
- Maintain good relationships and advise on the best way of using our products and solutions.
- Document all communication with clients accurately in a timely manner via internal tools.
- Support team leaders in sharing knowledge to new joiners of the internal company.

Yêu cầu

Skills and Requirements:
- Experience in customer support or operation position, especially in other software solutions business.
- Positive can-do attitude with infectiously high energy levels
- Have both tech and business background is a strong plus
- Strong communication skills in Vietnamese and preferably English
- Strong team player with the ability to form effective working relationships with a large variety of stakeholders

Quyền lợi

Benefits of joining BravoHR
- Join a small but quickly growing team with diverse backgrounds
- Opportunity to work and learn with experienced founders team
- Enjoy various perks and benefits from a wide network of merchants
- Grow your professional skills at one of the most exciting fintech companies in Vietnam and experience the fun & excitement of working in a fast-paced environment

Thông tin khác

Địa điểm làm việc
➢ tầng 8, Mega GS Building, 19 Cao Thắng, phường 2
Ngành nghề
Chăm Sóc Khách Hàng IT Support
Tính chất công việc
Toàn thời gian
Vị trí (Chức vụ)
Nhân viên/Chuyên viên
Yêu cầu về bằng cấp (tối thiểu)
Trung cấp - Nghề
Yêu cầu kinh nghiệm
Trên 3 năm
Yêu cầu giới tính

Thông tin chung

Ngày hết hạn: 14/09/2022
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Reinventing the way finance works in Vietnam Bravo - Our Employee Engagement Platform Bravo is a digital HR solution that enables companies to better engage with and retain their employees. We provide employees with a white-label mobile app connected to a system for HR to manage their workforce at ...

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