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Mô tả công việc
Description
We are seeking some Customer Support Agents (Part-time) to assist in providing email customer support and customer queries from around the world.
Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.
The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.
Expectations
Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels;
Identify and assess customer's needs to achieve satisfaction;
Provide accurate, valid and complete information by using the right methods/tools;
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution;
Meet personal/team targets;
Keep records of issues/problems for further investigation from functional teams;
Follow communication procedures, guidelines, and policies;
Work with managers on customer feedback.
Yêu cầu
Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up);
Good computer skills (familiar with MS Office & Google applications);
Familiar with smartphone/ mobile device/mobile applications;
Excellent interpersonal skills;
Attention to detail and desire to learn;
High sense of responsibility and enthusiasm;
Ability to work independently and in a team;
Flexible, and adaptable to new changes;
College students and freshmen are preferable;
Working time
- Operating hours: Monday through Sunday.
Part-time: 4 shift/week
12AM - 6AM
6AM - 12PM
12PM - 6PM
6PM - 12AM
- Required to work 24 hours across the week, including one overnight shift (6 PM - 12 AM). Shifts can be scheduled around agent availability but candidates with open schedules are preferred.
Quyền lợi
Attractive benefits (PT: 35,000 - 45,000 VND/hour);
International, fun, and professional working environment;
Continuous training to fully develop your potential;
An open and honest culture where people are valued, treated fairly, trusted, and empowered;
Flexible working hours;
Nap room for a quick rest;
Laptop/computer and other equipment are provided;
Free in-house game room for everyone: We love board games, video games, PS5
In-house classes: Yoga;
200% pay on holidays and 300% on Tet.
Thông tin khác
Địa điểm làm việc
- Hà Nội
Việc làm Hà Nội
Thông tin chung
- Ngày hết hạn: 30/05/2025
- Thu nhập: 4 - 5 triệu VNĐ
The SGS Group is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 95,000 employees, SGS operates a network of almost 2,400 offices and laboratories around the world.
Quy mô công ty
Từ 501 - 1000 nhân viên
