Customer Support / Chăm Sóc Khách Hàng/Customer Service- Tân Bình, Hồ Chí Minh

Job Responsibility
(1) Customer Inquiries & Support
● Respond promptly to customer inquiries through various channels, including email, live chat, and phone.
● Provide accurate and detailed pricing and delivery information.
● Obtain and evaluate all relevant information to handle inquiries about the company's products and services.
● Perform customer verifications to ensure secure and accurate information exchange.
--Flexibility to work night shifts as scheduled outside regular business hours.
(2) Complaint Resolution:
● Handle and resolve customer complaints in a timely and professional manner.
● Analyze issues to identify root causes and provide effective solutions.
● Ensure a high level of customer satisfaction while maintaining the company's best interests.
(3) Social Media & Website Management
● Write and post informative content on social media platforms and the company's website as assigned.
● Engage with customers through social media channels, ensuring responses align with the company's brand and communication guidelines.
(4) Collaboration & Teamwork
● Collaborate with company partners to ensure seamless delivery of services to customers.
● Maintain clear & open communication with internal teams to address customer needs effectively.
● Complete necessary documentation and handle customer records as assigned.
● Ensure all customer data and documentation are accurate and up-to-date, in line with company policies.