Customer Support collaborator - email team part-time 2024CÔNG TY TNHH CÔNG NGHỆ VÀ GIẢI PHÁP PHẦN MỀM CROSSIAN
Nơi làm việc: Hà Nội
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Truyền thông/Internet/Online Media, Kế toán, Hành chính - Văn phòng, Marketing - PR, Nhân sự, Giao Dịch Khách Hàng, Dịch vụ
Lương: Thương lượng
Hình thức: Bán thời gian
Ngày đăng: 03/04/2024
Hạn nộp: 03/05/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
ABOUT THE ROLE
Crossian is a high-growth technology-driven e-commerce business. Behind our success are our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 400% in just under 3 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.
We are looking for a customer-centric agent with good communication skills and a deep understanding of customer satisfaction insights. You will build strong and long-lasting relationships with our customers, and your efforts will drive customer satisfaction, happiness, growth, and added value to the organization.
This role is perfect for you if you are a self-starter, have at least 1 year of experience in customer service, and are backed by a proven track record of implementing top-notch customer service programs, policies, and processes.
WHAT YOU WILL DO
- Answer and address a high volume of incoming email or chat inquiries relating to product issues, sale policy, and order status in a professional and courteous manner
- Provide high levels of customer satisfaction by displaying patience and empathy towards customers who represent different cultures and backgrounds from the US
- Identify and escalate issues to higher-level management when necessary
- Partner with sales and fulfillment team to notify customers of late supply or issues preventing on-time fulfillment and propose item substitutions when required
- Adhere to performance metrics to meet service level expectations and assigned KPI
- Participate in constructive quality feedback sessions with managers to improve performance
Crossian is a high-growth technology-driven e-commerce business. Behind our success are our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 400% in just under 3 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.
We are looking for a customer-centric agent with good communication skills and a deep understanding of customer satisfaction insights. You will build strong and long-lasting relationships with our customers, and your efforts will drive customer satisfaction, happiness, growth, and added value to the organization.
This role is perfect for you if you are a self-starter, have at least 1 year of experience in customer service, and are backed by a proven track record of implementing top-notch customer service programs, policies, and processes.
WHAT YOU WILL DO
- Answer and address a high volume of incoming email or chat inquiries relating to product issues, sale policy, and order status in a professional and courteous manner
- Provide high levels of customer satisfaction by displaying patience and empathy towards customers who represent different cultures and backgrounds from the US
- Identify and escalate issues to higher-level management when necessary
- Partner with sales and fulfillment team to notify customers of late supply or issues preventing on-time fulfillment and propose item substitutions when required
- Adhere to performance metrics to meet service level expectations and assigned KPI
- Participate in constructive quality feedback sessions with managers to improve performance
Yêu cầu công việc
WHAT WE ARE LOOKING FOR
- Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
- 1 year of experience in customer service support; preference given to candidates from customer-facing sectors or with experience in a start-up environment
- Have sought knowledge of customer service practices and principles
- Customer relationship management experience is strongly desired
- Experience with support applications like Freshdesk, Zendesk, Teamsupport is nice to have
- Ability to handle the stressful situation and establish rapport with the client
- Ability to present yourself and the company in a professional manner
- Can work under high pressure
- Working hours requirements:
-- Minimum 5 shifts per week
-- Minimum 4 hours per shift
-- Minimum 2 shifts on weekends
-- 80% of total shifts on-site
-- Typical work hours: 6-10 PM
-- Employees may register to work additional hours and shifts if available
WHAT YOU CAN EXPECT
- Competitive hourly rate
- Adequate training provided to help you become a professional Customer Support Agent
- Adequate equipment provided
- A Pantry and a Crossian Cafe stocked with goodies, ready to serve
- Fair, transparent and open working culture
- Work-from-home/Remote option
- Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
- 1 year of experience in customer service support; preference given to candidates from customer-facing sectors or with experience in a start-up environment
- Have sought knowledge of customer service practices and principles
- Customer relationship management experience is strongly desired
- Experience with support applications like Freshdesk, Zendesk, Teamsupport is nice to have
- Ability to handle the stressful situation and establish rapport with the client
- Ability to present yourself and the company in a professional manner
- Can work under high pressure
- Working hours requirements:
-- Minimum 5 shifts per week
-- Minimum 4 hours per shift
-- Minimum 2 shifts on weekends
-- 80% of total shifts on-site
-- Typical work hours: 6-10 PM
-- Employees may register to work additional hours and shifts if available
WHAT YOU CAN EXPECT
- Competitive hourly rate
- Adequate training provided to help you become a professional Customer Support Agent
- Adequate equipment provided
- A Pantry and a Crossian Cafe stocked with goodies, ready to serve
- Fair, transparent and open working culture
- Work-from-home/Remote option
Quyền lợi được hưởng
Competitive salary
Thông tin khác
NGÀY ĐĂNG
[protected info]
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Hướng Khách Hàng
LĨNH VỰC
Thương mại điện tử
CẤP BẬC
Nhân viên
KỸ NĂNG
Customer Support, English, Relationship Management, Customer Satisfaction, Customer Service
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
[protected info]
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Hướng Khách Hàng
LĨNH VỰC
Thương mại điện tử
CẤP BẬC
Nhân viên
KỸ NĂNG
Customer Support, English, Relationship Management, Customer Satisfaction, Customer Service
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
Nộp hồ sơ liên hệ
CÔNG TY TNHH CÔNG NGHỆ VÀ GIẢI PHÁP PHẦN MỀM CROSSIAN
Giới thiệu công ty
CÔNG TY TNHH CÔNG NGHỆ VÀ GIẢI PHÁP PHẦN MỀM CROSSIAN việc làm
3 Lương Yên, Hai Bà Trưng, Hà Nội
Quy mô: Từ 101 - 500 nhân viên
Việc làm tương tự
Community Health Support Collaborator Parttime 2024
Trung Tâm Hỗ Trợ Cộng Đồng Lighthouse Social Enterprise
Từ 1 Triệu - Dưới 4 Triệu VNĐ / Tháng
Hà Nội, Hồ Chí Minh, Đà Nẵng, Thừa Thiên Huế
14/06/2024
Vị Trí Japan Customer Operation Specialist Full-time 2024
Elsa Speak - SEA & Taiwan
Thỏa thuận
Hà Nội, Hồ Chí Minh, Đà Nẵng, Thừa Thiên Huế, Nước Ngoài, Khác
24/05/2024
Thực Tập Sinh Account Sales Part-time/Full-time 2024
Công Ty OneTik Agency
Thỏa thuận
Hà Nội
31/05/2024
Thực Tập Sinh Seeding Content Part-time 2024
CÔNG TY TNHH THƯƠNG MẠI KATA VIÊT NAM
Từ 1 Triệu - Dưới 4 Triệu VNĐ / Tháng
Hà Nội
30/06/2024
Nhân Viên Customer Support Full-time 2024
Công Ty Yiwang 3d Print Factory Store
Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng
Hà Nội
31/05/2024
Admin Tập Sự Phòng Kinh Doanh Part-time 2024
Trung tâm Anh Ngữ Bee English Community
Thỏa thuận
Hà Nội
12/06/2024
Nhân Viên Chăm Sóc Khách Hàng Part-time 2024
Công Ty TNHH Gear Inc Việt Nam
Thỏa thuận
Hà Nội
31/05/2024
Nhân Viên Kinh Doanh, Nhân Viên Marketing Full-time/Part-time 2024
Công Ty Tnhh Xuất Nhập Khẩu E-Hair Vietnam
Thỏa thuận
Hà Nội, Bắc Ninh, Nam Định
30/06/2024
Vị trí Customer Support collaborator - email team part-time 2024 do công ty CÔNG TY TNHH CÔNG NGHỆ VÀ GIẢI PHÁP PHẦN MỀM CROSSIAN tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Customer Support Collaborator - Email Team Part-time 2024 hoặc công ty CÔNG TY TNHH CÔNG NGHỆ VÀ GIẢI PHÁP PHẦN MỀM CROSSIAN ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH CÔNG NGHỆ VÀ GIẢI PHÁP PHẦN MỀM CROSSIAN việc làm
3 Lương Yên, Hai Bà Trưng, Hà Nội
Quy mô: Từ 101 - 500 nhân viên