Mô tả công việc
• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
• AVAILABLE TO WORK FIXED SHIFT ON-SITE ( 10PM-7AM )
Yêu cầu
• Having at least 1 year of working experience in global customer service roles with a customer-focused mindset and exceptional service skills.
• Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
• A genuine passion for IT and a desire to grow within the industry.
• Open to fresher candidates
Quyền lợi
Chăm sóc sức khoẻ
Annual Health Checkup.
Nghỉ phép có lương
20 days leave (12 days of annual leave and 8 days of sick leave).
Đào tạo
Training will be offered.
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Thông tin khác
NGÀY ĐĂNG
15/01/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Customer Service, Customer Support, English Language Proficiency, Microsoft Office 365, Troubleshooting
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Người Việt Nam
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