Customer Support Executive Indonesia (Temporary Contract - 6 months) - ELSA SpeakElsa Speak
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng, Bộ Phận Hỗ trợ, Dịch vụ
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 21/05/2024
Hạn nộp: 21/06/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Customer Support Executive (Temporary Contract - 6 months) - Indonesia
Location: Ho Chi Minh City, Vietnam
Team: Global Customer Success
Report to: Head of B2C Support and Global B2B Success
What you'll be doing:
- Respond to global customer's inquiries via phone, email, or chat and ensure that all their problems have been resolved timely with a satisfactory resolution
- Research and identify solutions/answers, provide prompt and accurate feedback to customers
- Coordinate with relevant departments such as Engineering, Products, Finance, Marketing, etc. to assist customer's inquiries promptly
- Collect user feedback, propose initiatives for continuous improvement of the agent support process, and provide valuable insights for product development
- Review current FAQs and update them regularly (monthly, quarterly)
- Review and produce an updated manual guide
- Other tasks assigned by the Head of the Department
Requirements:
- 1 to 2 years experience in a similar position in startup companies or fast-moving environments.
- Fluent in Bahasa Indonesia
- Proficient in Vietnamese (Native speaker preferred)
- English communication skills are required (B1)
- Call center experience (preferred)
- Proficient in using common computer/technology applications
- Have a flexible, resilient, and positive can-do attitude, have initiative, and be proactive in problem-solving beyond the call of duty
- Demonstrate an appropriate urgency for contact response time in the face of a variable workflow.
- An "A-team" player who can deliver high-quality outcomes both independently or in a team
- Tech-savvy, proficient in common computer/technology applications
- Experience in using Freshdesk, Salesforce, and CRM systems (preferred)
- Graphic design and video production experience (preferred)
Why You'll Love Working Here?
- Competitive compensation
- Working time: Mon-Fri (9am - 6pm)
- 12 days Annual leave, 1 Birthday leave, 1 Christmas leave
- Premium health insurance and annual health check-up to keep you in top shape
- Full social insurance
- Free ELSA Premium courses to polish your language skills
- Sponsorship for online or external courses - learn and grow on us!
- Annual company trips and monthly happy hours - work hard, play hard!
Apply now to maximize your talents and make a real impact!
How to apply?
Send your CV to [email protected]
About the Company:
ELSA is a San Francisco-based startup founded in 2015. It debuted at SXSW in March 2016, where it won the SXSWedu launch competition. ELSA is an A.I.-assisted language learning platform that teaches people how to speak English. We now have 54 million users from 234 countries. In Feb 2019, Gradient Ventures - Google's AI fund became Elsa's strategic investor in Series A funding.
Vietnam is a key market with more than 4 million users, and will continue growing exponentially.
We have built out our track records with high calibre teams:
- "The Best Digital Learning App" at Reimagine Education 2016
- The 2016 winner of the world's largest startup competition SXSWEdu Launch
- Recently invested by Google AI's fund
- Recognized as Top 5 Best Artificial Intelligence Apps (by Research Sniper), and Top 4 Companies Using AI To Transform The World (by Forbes)
- Proven mobile app product with a growing user base of 13 million people from 101 countries
Join ELSA to grow globally, and work with an A Team to transform the world.
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