- Chi tiết công việc
- Giới thiệu công ty
Mô tả công việc
As a Customer Support Executive at Magestore, you will play a key role in ensuring the satisfaction and success of our customers by providing exceptional support for our products. You will be responsible for handling customer inquiries and resolving issues through various communication channels. You will also coordinate with the development team to address technical issues and ensure the quality of work delivered to customers.
Responsibilities:
Understand thoroughly Magestore POS product and Magento.
Receive and respond to customer inquiries through all communication channels such as email, Slack, WhatsApp, and more.
Assist customers with installation and usage of Magestore POS, troubleshooting and resolving any issues they encounter.
Transfer technical problems and customization requests to the development team, ensuring that work is delivered to customers in a timely and high-quality manner.
Provide customers with regular updates on the status of their requests and any ongoing issues.
Carry out other tasks assigned by the management as needed.
Yêu cầu công việc
22-25 years old
Fluent in English (IELTS, TOEIC certificate is preferable)
Previous experience in customer support, particularly in a software or e-commerce environment, is preferred.
Strong communication skills, both written and verbal.
Excellent problem-solving and critical thinking skills.
Ability to work independently and as part of a team.
Strong organizational and time-management skills.
Ready to support clients on different timezone
Quyền lợi được hưởng
Salary: 9-15M (Review every 6 months).
Performance bonus, seniority bonus, birthday gift
Opportunities to improve English skills and to gain hands-on experience in dealing with and negotiating with diverse clients
Opportunities to be promoted to Support Leader/Business Analyst
Trained by 6+ year experienced ecommerce expert/specialists
Work with 100% foreign. Exposed to the latest technology and eCommerce trend
Monthly in-house coaching and mentor programs
Youthful and dynamic working environments with 95% members are 9x, we have many clubs: running, football, board game...
At BSS Group, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow and of course, they are free too
The State statutory holidays and collective activities organized by the Company (travel. team building, health care, volunteer...)
Office with a great view from the 18th floor and creative workplace design
Working hours are 5 days/week
Other benefits according to the provisions of the Company and the Labor Code
Nộp hồ sơ liên hệ
BSS Group
BSS Commerce is the leading brand of BSS Group - the top full-service eCommerce development agency in Vietnam. Since 2012, BSS Commerce has become a trusted partner of global online merchants with 500+ successful projects and 21,000+ satisfied clients (B2B, B2C và B2B2C). We now provide a wide range of products and services on multiple platforms, including Magento, Shopify Plus, BigCommerce, Shopware, and more to match the business needs for every client worldwide.
BSS Commerce là thương hiệu nền tảng của BSS Group - đối tác cung cấp các giải pháp thương mại điện tử toàn diện cho Doanh nghiệp Việt Nam và toàn cầu. Được thành lập từ 2012, BSS Commerce đã và đang đồng hành với hơn 21,000 khách hàng trên toàn thế giới (B2B, B2C và B2B2C). Chúng tôi mang đến các sản phẩm, dịch vụ tối ưu cho doanh nghiệp trên đa nền tảng như Magento, Shopify Plus, BigCommerce, Shopware, etc, để đáp ứng mọi nhu cầu của khách hàng trên toàn thế giới.
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