Customer Support Executive

Mô tả Công việc
What we expect you to perform
Receive requests and answer questions from customers through freshdesk, skype, live chat
Support to handle problems arising when customers install and use Shopify Theme
Transfer technical problems, request customizing for the development team, ensure the quality of work to deliver to customers.
Updates to customers on the status of processing requests
Advise customers on solutions when using eCommerce and Shopify
Work with various teams
Conduct other tasks assigned
To be a BSSer, you will have
Salary: 8-15M (Review every 6 month).
Performance bonus, seniority bonus, birthday gift
Opportunities to improve English skills and to gain hands-on experience in dealing with and negotiating with diverse clients
Opportunities to be promoted to Support Leader/Business Analyst
Trained by 6+ year experienced ecommerce expert/specialists
Work with 100% foreign. Exposed to the latest technology and eCommerce trend
Monthly in-house coaching and mentor programs
Youthful and dynamic working environment with 95% members are 9x, we have many clubs: running, football, board game...
At BSS Group, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow and of course, they are free too
The State statutory holidays and collective activities organized by the Company (travel. team building, health care, volunteer...)
Office with a great view from the 18th floor and creative workplace design
Working hours are 5 days/week
Other benefits according to the provisions of the Company and the Labor Cod