Customer Support (Fluent in English)

ACS SOFTWARE SOLUTION COMPANY LIMITED

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 31/10/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Mô tả Công việc
We are seeking a highly motivated and customer-focused Software & Data Support Specialist who is fluent in English to join our rapidly growing team. In this role, you will be responsible for providing exceptional customer support for our software products, ensuring that all inquiries and issues are resolved in a timely and professional manner. You will be the primary point of contact for our Australian customers and will work closely with our development team to ensure that issues are resolved quickly and efficiently.
Duties:
Provide technical support to our Australian customers via phone and email in a timely
Troubleshoot software issues and work with customers to resolve them
Escalate issues to the development team as needed
Document and track customer issues and resolutions
Provide training to customers on how to use our software products
Provide technical support to our Australian customers via phone and email in a timely
Troubleshoot software issues and work with customers to resolve them
Escalate issues to the development team as needed
Document and track customer issues and resolutions
Provide training to customers on how to use our software products

Yêu cầu

Yêu Cầu Công Việc
Requirements:
Fluent in English (both written and verbal)
Proven experience in a customer support role or related
Experience working with software products, preferably in a technical support role
Excellent communication and interpersonal skills
Customer-focused mindset with a passion for providing exceptional customer service
Good understanding of the Australian market and culture is a plus
If you are a customer-focused problem solver with a passion for technology, we encourage you to apply for this exciting opportunity. As a member of our team, you will have the opportunity to work with a dynamic group of professionals who are committed to providing exceptional customer support. We offer competitive compensation and benefits packages, as well as opportunities for professional development and growth.

Quyền lợi

Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Du lịch nước ngoài
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Phụ cấp thâm niên
Nghỉ phép năm
CLB thể thao

Thông tin khác

Phụ cấp khác:
- Responsible reward
- Employee of the month reward, Employee of the year reward
- Project Bonus
- Seniority allowance
Thời gian thử việc: 2 months
Cơ hội huấn luyện:
- At HCM the office
- At Australia office
Độ tuổi:
18 - 38
Thời gian làm việc: 8 a.m- 5 p.m
Phúc lợi:
- Company trip yearly
-13th Bonus
Ngày nghỉ:
-12 days/year
- Vietnamese holiday and christmas day 25/12
Lương:
10 Tr - 20 Tr
VND