Customer Support (Nightshift)

Customer Support (Nightshift)
1******* - 1******* VND
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Reporting to the Tech Support Leader, the Tech Support Executive is accountable for
Provide technical assistance and support to custiomers.
Ensure high quality of technical support delivery & proper task management in order to achieve outstandingcustomer satisfaction.
Your role & responsibilities:
Perform customer support tasks
Evaluate and prioritize customer support cases
Perform all activities related to POS system introductory on-line & training for company products, installation, repair, management and maintenance
Resolve issues for Clients via phone or electronically in a timely manner
Track and document the progression of the work assigned
Perform troubleshooting
Identify all issues & suggest and implement solution
Building long-lasting, mutually beneficial, positive & trust relationships with Cleints' contacts and internal departments to create a better customer experience.
Handling complaints and negotiations.
Maintaining an accurate and updated database of client information.
Staying current on company offerings and industry trends.
Analyze data, assess trends and determine actions to optimize performance
Your skills & qualifications:
Level of Education/Academic Qualification
College's or Bachelor's Degree or equivakent in Computer Science, Management Information Systems (MIS), Digital technology, business administration or related field.
Relevant Work Experience
Minimum 1-year experience in the same position
Experience with managing and preserving technical equipments, system
Excellent verbal and written communication skills, analytical, critical thinking, and problem-solving skills
A strong sense of ownership work, organizational
Proactive, results-driven, trustworthy, and willing to go an extra mile
Other Competencies/Abilities/Skills Required
Computer skills, especially MS Office and CRM software.
Strong time management skills
A can-do attitude and strong team spirit, service spirit and spirit of progress
Collaboration
Being customer-centric
Good written and verbal English
Ability to work in flexible working hours including night time, weekends or public holidays