Customer Support Officer

CÔNG TY TNHH TENZING PACIFIC SERVICES VIỆT NAM

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 18/02/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

In-House Customer Service and Relationship Management
Provide the highest level of customer service at all times in all communications with clients, providers and vendors. This includes acting as a liaison between the client, insurer and treatment facility, including:
● Working with clients and providers on direct billing support and claims coordination and reimbursements
● Answering queries and complaints regarding client's policy via multiple channels (emails, inbound calls,chat apps)
● Managing annual policy renewals
● Supporting administrative processing, including application forms, contracts, VAT invoices and distributing policy documents
● Using customer relationship management software (CRM) to document and manage client relationships during the policy year, including updating client interactions and contact details
● Answering inbound calls and handling issues directly
● Sending payment reminders to clients
● Performing other duties as assigned by management

Yêu cầu

● Strong ability to communicate in English with clients and managers
● Excellent customer-oriented people skills, ability to manage and resolve conflict
● Attention to detail and organizational skills
● Ability to work both independently and in a team
● Hardworking, proactive and fast learner
● Work experience in the healthcare industry is a plus
● No insurance experience required, we'll teach you!
Benefits:
● Base salary: 8M - 12M VND (depending on skills and experience)
● Allowances: 2M VND
● International company and management
● Dynamic English speaking environment
● Monday - Friday working schedule
● Work directly with management
● Regular professional development training
● Opportunity for career progression and quick promotion
● Position in a growing company in a growing industry
● Can go to work after Tet

Quyền lợi

Attractive Base Salary
Healthcare Plan
Regular professional development training

Thông tin khác

Ngày Đăng Tuyển
19/01/2024
Cấp Bậc
Nhân viên
Ngành Nghề
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
Lĩnh vực
Dịch vụ Y tế/Chăm sóc sức khỏe
Kỹ Năng
Relationship Management, Customer Service, English, Healthcare Industry, Customer Support
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh