Customer Support (Order Processing, English, Shifts)

Notice: This job requires rotating shifts, Please apply only if you are able to work rotating shifts
(Please refer to the details below)
A - JOB SCOPE:
1/ Customer Inquiries & Support:
● Respond promptly to customer inquiries through various channels, including email, live chat, and phone.
● Provide accurate and detailed pricing and delivery information.
● Obtain and evaluate all relevant information to handle inquiries about the company's products and services.
● Perform customer verifications to ensure secure and accurate information exchange.
2/ Complaint Resolution:
● Handle and resolve customer complaints in a timely and professional manner.
● Analyze issues to identify root causes and provide effective solutions.
● Ensure a high level of customer satisfaction while maintaining the company's best interests.
3/ Social Media & Website Management:
● Write and post informative content on social media platforms and the company's website as assigned.
● Engage with customers through social media channels, ensuring responses align with the company's brand and communication guidelines.
4/ Collaboration & Teamwork:
● Collaborate with company partners to ensure seamless delivery of services to customers.
● Maintain clear & open communication with internal teams to address customer needs effectively.
● Complete necessary documentation and handle customer records as assigned.
● Ensure all customer data and documentation are accurate and up-to-date, in line with company policies.
B - WORKING HOURS:
1/ Company's Standard Hours:
● Monday - Friday: 8:00 am - 5:30 pm
● Alternate Saturdays: 8 am - 5 pm
2/ Customer Service Department: rotating shift
● Day Shift: 8 am - 5:30 pm (On-site)
● Evening Shift: 5.30 pm - 0.00 am (Remote)
● Night Shift: 0.00 am - 4.00 am and 4.00 am - 8.00 am (Remote)
○ Employees who work any shift starting from 12:00 am onward will have the option to Work from home the following day.