Customer Support Specialist (Full-time & Part-time) (CHUYÊN VIÊN HỖ TRỢ KHÁCH HÀNG)

Mô tả công việc
Full-time Customer Support Specialist (Full-time & Part-time) (LÀM ĐÊM)
*** Use Email & English ***
Company Introduction:
Collaborating with a series of famous brands around the world, Medcare LLC is supplying tens of thousands of different products wholesale to hundreds of retailers in the US. In addition to the headquarters established in Philadelphia, USA since 2005, Medcare LLC has also established a professional office in Da Nang since 2019.
See more about the company at: [protected info]
1. Job Description:
- Follow back and forth a decent amount of incoming emails in English with Clients and Vendors
- Collect paperwork from customers and assess customers' needs to achieve their satisfaction
- Provide accurate and valid information about products by using the right tools
- Handle customers' complaints, orders, or required details about products purchased from our price list
- Prepare quotes/ invoices for client's purchases
- Update new price list on tools weekly for wholesale products
- Update Purchase Order status, report back issues (damages, shortages)
2. Requirements:
- Good at English (especially Reading and Writing)
- Good at Data Updating and Tracking massive dataset (recommended)
- Have basic Microsoft Office skills (especially Excel and Google Sheet)
- Have decent knowledge and skills in customer service and online marketing (recommended)
- Be careful, patient and have high responsibility
3. Benefit:
- Starting salary range from 10,000,000 VND to 16,000,000 VND
- Plus great BONUS when KPI meet or exceed.
- Standard benefit package, including 12 Annual leaves and 13th month's salary
- Vacation and holidays for both Vietnam and US holidays.
- Great environment for career development with free annual classes to further your educations
- Free Made in USA Gift sent directly from US 1-2 times yearly
* THÔNG TIN LIÊN HỆ NỘP HỒ SƠ
Địa chỉ làm việc: 67 Doãn Khuê, Hoà Cường Bắc, Hải Châu, Đà Nẵng
Nộp CV online đến email: [protected info]