Mô tả công việc
Mô tả Công việc
Essential Functions/Responsibilities:
Support requests for Sales
Support tasks such as MOQ override, No Charge Orders, Miscellaneous Billings, new customer set-ups, FSE linking responsibilities, Credit Hold, etc
Complete mainstream pricing requests related to quote renewals, pricing and delivery, and spreadsheet pricing.
Provide accurate information about products, services, and company policies.
Fulfill all daily customer requests via the main phone rotation, chats, and eTickets including, but not limited to, new customer purchase orders, expedite needs, order maintenance, account setup, and general frequently asked questions
Resolve customer issues, complaints, and concerns efficiently and effectively
Coordinates expedite requests between the customer and Samtec via email or the website.
Collaborate with other departments to resolve complex customer issues.
Assist as Backup for Communications staff when needed
Review customer setups daily, researching customer website information to verify customer data, and ensure that accurate and complete account information has been entered.
Perform routine maintenance on customer accounts, including but not limited to, company name, physical address, and customer specific flags
Fulfill requests for new customer samples and purchase orders via customer portals, EDI, order entry queue, and the website
Review customer purchase orders for special instructions and quality requirements, coordinating with the compliance team as needed.
Process and maintain customer change order request
"The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities"
Yêu cầu
Yêu Cầu Công Việc
Required Experience:
3 - 5 Years' Experience in a Customer Service environment is preferred
Proficient in Microsoft Outlook, Word, Excel, PowerPoint
Excellent written and verbal communication skills
Excellent organizational and follow up skills
Effective time management skills with the ability to manage multiple tasks
Strong interpersonal skills and ability to work well with a team
Demonstration of flexibility, innovation, customer service, and ability to create win/win solutions
Must be able to sit/stand for at least 90 consecutive minutes, and not suffer from any sensory deprivation and/or paralysis of the limbs
Proficient written and verbal communication skills in English
Education:
BS in Business or relevant field is preffered
Training required:
On the job training as appropriate
Languages: English - compulsory, Chinese
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Xe đưa đón
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Phụ cấp thâm niên
Nghỉ phép năm
Thông tin khác
Địa điểm làm việc
Đồng Nai
Factory 28,29, Street No. 9-7, Long Thanh IZ, Tam An, Long Thanh, Dong Nai