Customer Support Specialist

CÔNG TY CỔ PHẦN TRUSTING SOCIAL - AI Fintech Trusting Social

Địa điểm làm việc: Hà Nội

Hết hạn: 25/03/2023

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

How you will make an impact in this role:
- Make issues of customer to be handled at shortest time with best result
- Make customer impressed with service quality & customer centricity
- Make sure no painpoint during process customers contact us
- Bring the most advanced service technology application to improve customer journey
What you will do:
- Support customers to feedback on questions relating to products and services's features, terms & conditions, the process of opening and usage of products and services of the company through supporting channels
- Listening and monitoring customer feedback about products and services through communication channels and social networks, thereby synthesizing customer opinions, giving opinions, and proposing product improvements, services, sales promotion programs and propose solutions to handle the communication crisis
- Update product regulations, new policies, promotions of the company
- Report on consulting, support, complaint handling and market survey activities
- Perform other tasks as assigned by the direct manager in accordance with the capacity and scope of work

Yêu cầu

- Bachelor's degree from a recognized Vietnam university. Overseas study is an advantage
- At least 02-year experience in a customer service environment
- Good communication with great listening skills
- Great customer service mindset with a cooperative spirit
- Critical thinking going along with problem-solving skill
- Familiar with Contact Center Systems
- Reporting skill
What you will get:
- Top market rate pay
- Offer state-of-the-art Macbook, offices, and facilities.
- Free Grab for work
- Exceptional career growth
- Comprehensive health insurance package for parents, spouses, and children
- Best and brightest colleagues
- Free food at the office - all day
- Amazing company retreats

Quyền lợi

Health insurance package for the whole family, free food at the office, Grab for Work allowance
Be part of a winning team with exponential growth regionally, recruiting world-class talent
Opportunity to work and learn from one of the best and brightest technology teams in Vietnam

Thông tin chung

Ngày hết hạn: 25/03/2023
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

We are an AI Fintech company specialized in assessing credit profiles of consumers in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the 'un & under' served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.

But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in the markets where we operate. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.

As a firm, we're audacious problem-solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do and agility in execution.

We place great importance on doing what is right, what is best and what is innovative. And we are seeking people to champion these values and beliefs as we grow. If you are smart, driven and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We can satisfy your desire to explore new territory and give you the runway to make an impact.

Quy mô công ty

Từ 101 - 500 nhân viên

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