Customs Specialist

1. Overall Job Purposes:
- Executes customs entries and performs customs security filing
- Conducts classification of goods based on information provided by the customers
- Co-operate with customers/ supplier/ customs official to execute the customs clearance and trucking for cargoes
- Works on other customs tasks if required
- Performs archiving of customs documents
- Performs assigned tasks to meet the customer and DHL KPI for the shipment
- Follow and control the customs clearance and trucking flow of the shipments
- Interacts with Customer Service, Product, and Global Service Centers, if required.
2. Main Tasks & Key Responsibilities:
- Executes customs entries and performs customs security filings in adherence to internal procedures and latest local customs regulations
- Conducts classification of goods based on information provided by the customers
- Consult the customer about the customs regulation if required
- Co-operate and manage suppliers to strictly follow the SOP required in handling cargoes Ensures completeness and correctness of customs paperwork
- Works on post clearance modifications and other customs tasks needed
- Performs archiving of customs documents based on legal requirements
- Follow & control the customs and trucking flow of the shipment to ensure the schedule required
- Resolves customer issues, handles and solves incidents (e.g. escalations, disputes)
- Control suppliers for timestamp update as requirement of KPI
- Interacts with Customer Service, Product, and Global Service Centers, if required
- Make the report internally and externally