d2c store Operation Manager - hanoi

[Strategic Decision]
Set the direction and methods for improving store operation and monitor store KPIs to manage performance
Monitor aggregate KPI dashboard for daily store and staff performance
Managing monthly sales/traffic/NPS targets
[People Management.]
Secure human resources for the store by making hiring decisions for job positions
Monitoring and managing recruitment and HR-related tasks for the entire store
Establish and manage monthly work schedules for the entire store
Conduct daily stand-up meetings and staff training
Conducting assessments for the development of employees' skills and performance mgt., and appropriately allocating rewards within the allocated budget for the store
[Operation Management]
Oversee the business development team with function management
Constantly monitor overall store operation status and resolve issues if rise
Monitor online and offline public relations