Data Analysis Executive

Main task:
Designs and implements processes and solutions associated with a wide variety of data sets used for data analysis, modeling, and predicting to enable informed business decisions
Gains insight into key business problems and deliverables by applying statistical analysis techniques to examine structured and unstructured data from multiple disparate sources.
Collaborates across departments and with customers to define requirements and understand business problems.
Customer journey:
Data analysis of customers portfolio, including customer movement, behaviors, budget planning estimation, post implementation review figures, and instigate recommendations to improve popularity and customer satisfaction for Web/App and customer data base.
Raise initiative for process development, increase customer service programs and enhance customers' satisfaction
Provide regular, insightful customer behavior and feedback across MKT, store, Call Center, delivery and other touch points if needed
Reporting related to customer programs including VIP customer care activities, LTV, insight, feedback and changes in customer complaint data, social effects from customer as well as affecting the image of Popeyes and Burger King through the social media.