Delivery Manager

YOUR NEW ROLE
This role is for CODE LEAP's client company - JTL-Software
JTL-Software is one of Germany's leading providers of e-commerce and ERP solutions. More than 50,000 retailers rely on JTL every day to run their business. Our global development center in Vietnam is looking for talented people to build the next generation of these products. You'll work in an international team that pairs German software quality and Vietnamese speed to innovate.
We are looking for an experienced Delivery Manager to lead and grow two engineering teams building AI-powered analytics and service automation products: AI BI and AI-Powered Service Desk. Based in Ho Chi Minh City, you will own delivery, technical direction, and people development across both teams, working closely with Product, Data Science, and Design to ship intelligent, data-driven products used by enterprise customers.
This is a hybrid technical/people leadership role. You will balance hands-on technical guidance with hiring, coaching, and performance management, ensuring your teams build scalable, high-quality software while growing as engineers.
YOUR EXCITING TASKS
Lead, mentor, and grow two engineering teams (AI BI and AI-Powered Service Desk), including hiring, performance management, and career development
Own delivery for both teams: planning, prioritization, sprint execution, and shipping high-quality releases
Partner with Product, Data Science/ML, and Design to define roadmaps and translate business requirements into technical execution
Provide technical guidance and architectural oversight across BI dashboards, analytics pipelines, and AI-powered service/support tooling
Drive engineering best practices: code quality, testing, CI/CD, observability, and documentation
Balance priorities across two teams, unblock engineers, and manage cross-squad dependencies
Collaborate with backend, frontend, and ML engineers to ensure cohesive architecture across teams
Report on team health, delivery progress, and risks to senior leadership
Foster a culture of ownership, collaboration, and continuous improvement
Stay hands-on where needed - code reviews, architecture discussions, technical decision-making
YOUR PROFILE AND YOUR PERSONALITY
Proven experience as an Engineering Manager or Tech Lead managing multiple engineering teams or squads
Strong technical background in software engineering (frontend, backend, or full-stack), with the ability to engage credibly in architecture and technical discussions
Experience delivering data-heavy or analytics products (BI, dashboards, reporting) and/or AI-powered products
Solid understanding of agile delivery practices (Scrum/Kanban), sprint planning, and cross-team coordination
Strong people-management skills: hiring, coaching, performance reviews, and career growth
Experience working with distributed, cross-functional teams (product, design, data science)
Excellent communication skills in English, comfortable working with global stakeholders
Ability to manage competing priorities across two teams and align them with company goals
Nice To Have
Experience building or managing AI/ML-powered products or features
Experience with BI platforms, KPIs, and reporting/analytics workflows
Background in customer service, helpdesk, or service desk platforms
Experience with React, modern frontend frameworks, or data visualization
Experience with Azure, Power BI Embedded, or similar enterprise analytics ecosystems
Track record of scaling engineering teams in a fast-growing tech company
Prior experience managing teams in Vietnam or the wider APAC region
Benefits Await You At Code Leap
Competitive salary and benefits
Year-end bonus (13th-month salary)
Generous annual leave of up to 18 days
Additional premium health insurance
Enjoy an endless selection of delicious refreshments, including gourmet coffee, beverages, snacks, and fresh fruits, all complimentary
Dynamic, fun, and agile environment, perfect for sharing and creativity
Open-minded, kind & humble colleagues
CONTACT
Come to talk to us at [protected info]