Delivery Manager

RESPONSIBILITIES:
Project Delivery Leadership
Oversee the planning, execution, and delivery of multiple digital projects, ensuring they are on time, within scope, and budget.
Act as the primary escalation point for project risks and issues, providing strategic resolutions.
Team Management
Lead and inspire cross-functional teams, including project managers, developers, designers, and strategists, fostering a culture of collaboration and excellence.
Recruit, mentor, and develop team members to maximize their potential and performance.
Resource Management
Efficiently allocate and manage resources across projects to ensure optimal utilization and delivery success.
Identify resource gaps and collaborate with leadership to address hiring or upskilling needs.
Client Management
Build and maintain strong client relationships, ensuring satisfaction and alignment with their business objectives.
Actively participate in client meetings to provide updates, insights, and recommendations.
Process Optimization
Continuously refine and implement delivery processes, tools, and methodologies to
enhance productivity and quality.
Drive innovation and best practices to maintain a competitive edge in the market.
REQUIREMENTS
Bachelor's degree in Computer Science, Software Engineering, or a related field.
Minimum 10 years of experience in project management or delivery roles in IT/digital
projects, with at least 5 years in a leadership position. Ability to manage teams on a day-to-day basis with minimum 50 people
Ability to assess and manage risks at a project/organizational level
Strong understanding of project management principals. Familiarity with Agile and
Scrum methodologies.
Excellent written and verbal communication skills in English, with the ability to present
complex ideas clearly to clients and stakeholders.
Proven ability to manage and lead cross-functional teams.
Experience in mentoring team
members and fostering a culture of continuous improvement.
Strong analytical and problem-solving skills. Ability to handle complex situations and
make decisions under pressure.
Experience in client-facing roles with a focus on delivering value and maintaining high
client satisfaction.
Demonstrated success in implementing process improvements and driving efficiency
within delivery teams.
BENEFITS
At SmartOSC, we offer the best to your values
Attractive salary package
Salary review twice a year
Flexible working hour
Premium health care
Working in One of the largest digital transformation agencies - A professional English
environment
Free English, Japanese, and professional training packages
Firm's Certified Qualifications Sponsorship for career development
Annual company trip inside or outside Vietnam
Other fun activities: happy hour, quarterly team building, football club, yoga club,
swimming club, charity activities, etc.