Top 3 Reasons To Join Us
The Job
· As an IT technical support officer, He will install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person.
· The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software.
· This position includes applications support, help desk operator, maintenance engineer and technician.
· Keep computer systems running smoothly and ensure users get the maximum benefit from them
· Install and configure computer hardware operating systems and applications
· Monitor and maintain computer systems and networks
· Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
· Troubleshoot system and network problems, diagnosing and solving hardware or software faults
· Replace parts as required
· Provide support, including procedural documentation and relevant reports
· Follow diagrams and written instructions to repair a fault or set up a system
· Support the roll-out of new applications
· Setup new users' accounts and profiles and deal with password issues
· Respond within agreed time limits to call-outs
· Work continuously on a task until completion (or referral to third parties, if appropriate)
· Priorities and manage many open cases at one time
· Rapidly establish a good technical working relationship with supplier and other professionals, such as software developers
· Test and evaluate new technology
· Conduct electrical safety checks on computer equipment.
Your Skills and Experience
· Bachelor's degree in Computer Science, Information Science, or equivalent.
· 2+ years' experience in the same or similar position.
· (Preferred) Proficient in working with MS SQL databases, .NET programming language
· Network and Cyber security
· Good at communication & negotiation skills.
· English basic communication
Why You'll Love Working Here
- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company's performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company's performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.