Dial 2 Operator & Business Center / Nhân Viên Tổng Đài & Business Center

Sofitel Saigon Plaza

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 31/01/2022

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:

Việc làm Nhân Viên Tổng Đài

Mô tả công việc

Follow strictly the telephone standards established, will talk with a friendly tone of voice and will keep high level of respect and a positive attitude
Act quickly and efficiently, following the guest requests and instructions received by her supervisor
Ensure that Operator Room is perfectly tidy at any time - Be attentive to respect the privacy/confidentiality of the information, or guest names available at the operator room
Ensure not to transmit any guest name, or guest history information
Be responsible to ensure that all phone calls are answered within 3 rings, she will then find the polite and tactful way to keep on hold a guest when it is required
Ensure her full knowledge about the hotel outlets and menus once when taking the orders for room service - Have good knowledge about Food and Beverage/ Le Club enrollment/ Le Club points and registration
Answer all guest requests regarding the housekeeping issues - Ensure that she understands properly the request and will record the full details in the Logbook
Ensure that the request has been followed up on time and will reconfirm with the guest that the proper follow up has been made
Be attentive on all information received during the FO handover briefing (for afternoon shift)
Be active and dynamic in participating in these different discussion opportunities
Report quickly any problem or question to her supervisor
Read the Operator logbook at the beginning of shift, follow up and keep it updated during her shift
Give a full handover to the DA of the following shift regarding the activity & pending issues to be followed

Yêu cầu

Expected starting day is after Tet holiday
At least 1 year at the same position in hospitality
Good English is a must
Strong dealing, recommendation skill
Fast catch up
Good in handling any situation
Good interpersonal skills
Careful
Sense of cooperation
Enthusiastic

Quyền lợi

13th month salary
Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung's Death Anniversary)
Annual leave: 12 days per year (+ 9 public holidays mentioned above)
Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee/ gross Salary
24/24 Personal Accident Insurance
Parking fee
2 duty meals at Staff Canteen
Uniform covered by the Hotel
Carte Bienvenue *

Thông tin chung

Ngày hết hạn: 31/01/2022
Thu nhập: 5 triệu - 8 triệu VND

Giới thiệu công ty Xem trang công ty

The Sofitel Saigon Plaza is located on the historical tree-lined Le Duan Boulevard, next to Notre-Dame Cathedral, the Reunification Palace and the Botanical garden. The hotel is across the street of major international corporate companies and walking distance from the deluxe shopping malls....

Quy mô công ty

Từ 101 - 500 nhân viên

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