Digital Operation Associate

Digital Operation Associate
- Job Description
Location: Ho Chi Minh City (Remote-First / Hybrid Flexibility)
Company: The AMN - Luxury Hospitality Digital Strategy & Performance Marketing
Website: [protected info]
Company Description The AMN is a strategic marketing professionals network that delivers end-to-end brand marketing, from strategy development to campaign execution. The organization specializes in AI-empowered solutions to scale marketing initiatives efficiently and effectively. Automation is used to accelerate operations and improve the performance of complex marketing activities.
With deep portfolio expertise, The AMN focuses on delivering accurate, business-aligned results for clients and partners.
Role Overview
As a Digital Operation Associate at The AMN, you are the engine that drives project progress and ensures our digital solutions are executed with precision. You will lead project workflows, manage client communications regarding execution, and stay hands-on with our digital marketing and AI tech stack. This is a role for a proactive communicator who enjoys the intersection of project management, high-end hospitality strategy, and emerging technology.
Key Responsibilities
Project Leadership & Client Engagement
Act as the primary point of contact for execution-related discussions, ensuring clients are clear on project status and technical milestones.
Drive the end-to-end project lifecycle, holding cross-functional teams accountable for delivery across Digital Marketing and AI-driven solutions.
Operate client meetings and workshops with a focus on clear action items and strategic follow-through.
Deliver professional English communication that reflects the "high-touch" service standards expected by global luxury brands.
2. Digital Solutions & AI Workflow
Utilize available AI tools to streamline internal workflows and fasten the process of delivering high-quality assets and research.
Maintain a comfortable level with GA4, Meta Ads, and Google Ads to verify performance and align execution with client goals.
Manage and optimize task flows within project management tools (e.g., ClickUp) to ensure real-time visibility for all stakeholders.
Ensure all technical outputs meet the rigorous quality standards required for the luxury hospitality sector.
3. Planning & Project Driving In charge of the client's business and marketing planning progress, ensuring project roadmaps stay on track.
Translate client business requirements into actionable technical briefs for the internal execution teams.
Monitor project performance data to identify opportunities for iteration and improved efficiency.
Maintain absolute integrity in reporting, ensuring 100% data accuracy and transparent communication.
4. Project & System Building
Act as an efficiency auditor by reviewing recurring manual tasks monthly and implementing AI-driven automations to reduce project turnaround times.
Own the Solution Launch phase, taking responsibility for the first 30 days of new AI tool or marketing campaign implementations to ensure a seamless transition for the project.
Set a standard for identifying and integrating new digital trends in luxury hospitality projects to keep our clients ahead of the curve.
Qualifications
Professional English proficiency for managing global stakeholders.
2-3 years of experience in project management, account management, or a client-facing digital role.
Solid understanding of Paid Ads (Meta/Google), SEO principles, and digital marketing mechanics.
High proficiency in utilizing available AI tools to automate tasks and improve output speed.
Comfortable navigating digital platforms and analytics dashboards.
Highly organized with a strong sense of responsibility and project ownership.
High level of transparency and professional ethics in all reporting.
Why Join The AMN?
Mentorship: Learn from senior strategists working on global luxury hospitality brands.
AI-First Culture: Be at the forefront of the AI revolution in digital marketing.