Digital Platform Operations Manager - Global Fashion Brand

Join a growing digital commerce environment
Contribute to platform excellence and customer experience
About Our Client
Our client is an established consumer-focused organization with a strong presence across retail and digital channels. The business is committed to delivering high-quality customer experiences through effective commerce operations and continuous process improvement.
Job Description
Manage daily activities across digital commerce platforms and related online channels.
Monitor platform readiness and identify issues affecting customer experience or business performance.
Coordinate product launches, promotional activities, campaign activations, and platform updates.
Ensure accurate implementation of product information, pricing, content, and promotional mechanics.
Perform quality checks before and after major launches and commercial events.
Escalate operational or technical concerns to appropriate teams and track progress through closure.
Execute key trading events, seasonal campaigns, and promotional periods.
Ensure digital assets, product information, and campaign materials are available according to project timelines.
Implement onsite merchandising and campaign-related updates.
Review campaign performance and execution quality through pre-launch and post-launch validation.
Maintain operational documentation, calendars, trackers, and process checklists.
Monitor issue logs and maintain consistent follow-up activities.
Prepare reports on platform performance, execution quality, and operational trends.
Identify opportunities to streamline workflows and improve operational efficiency.
Work with business functions, technology teams, and external service providers to ensure effective execution and communication.
The Successful Applicant
Bachelor's degree in Business, Marketing, Digital Commerce, Information Systems, or a related field.
Approximately 5-7 years of experience within eCommerce, digital operations, online trading, digital marketing, or a similar area.
Interest in digital platforms and customer experience.
Strong attention to detail and execution quality.
Effective organisation and coordination skills.
Ability to manage multiple priorities within a fast-paced environment.
Sound problem-solving capability and good judgement when escalating issues.
Strong communication and stakeholder engagement skills.
Commercial awareness and customer-focused mindset.
Confidence using digital tools, platforms, and data.
Proficiency in Microsoft Excel and PowerPoint.
Good English communication skills; additional local language capability is advantageous.
Exposure to eCommerce platforms, content management systems, analytics tools, or marketplace operations is beneficial.
Experience within retail, consumer products, fashion, lifestyle, or similar sectors is advantageous.
What's on Offer
Exposure to digital commerce operations within a dynamic business environment.
Opportunities for professional growth through cross-functional engagement.
Involvement in platform enhancement, process improvement, and customer experience initiatives.
A workplace focused on operational excellence and continuous development.
If this role aligns with your skills and career goals, we encourage you to apply.
Quote job ref: JN-102026-7120181