Digital Platform Specialist

Division: Retail Banking Division
Department: Digital Team
Reporting line: Head of Retail Banking
Main tasks
- Support company's digital adoption initiatives, to ensure that our organization is getting the most out of our digital assets.
- Work closely with stakeholders throughout the organization, including product, IT, and customer service, to develop and execute a holistic strategy based on value and impact with a strong focus on User Experience.
- Define and execute digital adoption strategies to improve efficiency and effectiveness of systems and processes, productivity, data integrity, process consistency, documentation and training.
- Collaborate with cross functional delivery teams that design, develop, deliver, and maintain organizational platforms.
- Partner with stakeholders across the company to understand individual department and organizational goals/initiatives and assess the correlated digital adoption challenges and priorities.
- Develop and maintain an adoption roadmap with stages, deadlines, and goals.
Key performance index
The successful candidate must be creative, collaborative, and can manage multiple assignments while producing quality work under tight deadlines.