Dining Concierge/ Nhân Viên Phụ Trách Quầy Thông Tin Ẩm ThựcInterContinental Hanoi Westlake

• Handle all Restaurant reservations and enquiries
• Welcome all VIPs from the lobby and to send them off after the event
• To create special "WOW" packages for birthdays, anniversaries and proposals
• Send birthday and anniversary cards to guests, follow up with annual calendar dates of previous events
• To build and enhance good relations with external hotel concierges
• Increase guest database for all restaurants
• Engage with guests to ascertain their needs & wishes
• Send thank you e/mails to guests after their dinner and ask for feedback
• Supervision, training and development of the user of Open table
• Monitor guest arrival and departure
• Daily meetings with F&B Team to discuss issues and successes
• Cross selling of outlets
• Improve communication flow in the complex + with other departments
• Keeping EAM F&B & assistant director F&B informed of all operational activities
• Be visible and supportive
• Be active with food tastings
• Highlight to Managers guest requirements
• Discuss dietary requirements
• Attend daily F&B briefings and highlight guests who requires special attention.
• Updating and handing over through regular use of e-mails, meetings & informal sessions, one to one sessions
• Ensuring regular handing over & updates take place (policy & procedure review)
• Walk through the operation to ensure the good execution of the promotion
• Attend weekly management meetings
• Be in the restaurant during service to monitor guests satisfaction for all outlets
• To review weekly Medallia score and create action plan based on results
• Review Emotional connection and work on improving results through training program
• Manage festive season bookings
• Build relationship with tour operators to drive afternoon tea business
• To monitor websites and give feedback
• To monitor competitors pricing
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
• Be a friendly face and helping hand to our guests
• Look smart - wear your uniform with pride
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
• May assist with other duties as assigned by management