Director, Internal Communication

Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank)

Địa điểm làm việc: Hà Nội

Hết hạn: 08/08/2026

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thỏa thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: Dưới 15 năm

english

Job Purpose

(This position is open for both Senior Manager and Director level)

The job holder plans the overall strategic internal communication for the bank in alignment with business strategy, brand positioning, and corporate culture.
The job holder develops and leads enterprise-wide internal communication strategy to inspire employees, strengthen engagement, and support organizational transformation.
The job holder ensures all internal communication content is consistent, accurate, and aligned with the bank's purpose, values, and strategic direction.
The job holder establishes governance, manages risks, and oversees execution of all internal communication activities across the bank.

Key Accountabilities (1)

1. Plan and lead enterprise internal communication strategy

Develop and implement a comprehensive internal communication strategy aligned with corporate strategy and brand orientation.
Build and drive enterprise narrative (purpose, vision, transformation agenda) to enhance employee engagement and cultural alignment.
Act as a strategic advisor to senior leadership (ExCo/BOD) on internal communication, employee engagement and change communication.
Ensure consistent delivery of key messages across all internal channels and business units.
Lead large-scale internal communication programs supporting transformation initiatives across the bank.

2. Content, channels and engagement management

Develop and oversee internal communication content strategy across all platforms (digital channels, events, leadership messaging...).
Ensure messaging consistency with corporate brand positioning and communication principles.
Drive innovative communication approaches to enhance employee experience and engagement.
Manage end-to-end internal campaigns, including planning, implementation, measurement and continuous improvement.
Monitor and evaluate effectiveness of communication initiatives and recommend improvements.

3. Governance and risk management

Establish internal communication governance frameworks, processes, and guidelines across the bank.
Identify and manage communication risks that may impact employee trust, engagement, or organizational stability.
Ensure timely, accurate, and compliant dissemination of internal information.
Coordinate closely with Corporate Communications to ensure alignment between internal and external messaging.
Manage internal communication data, systems and knowledge repositories.

Key Accountabilities (2)

4. People Management

Oversee human resources planning and execution (headcount & costs) of the Internal Communications function.
Attract, onboard and retain high-performing talents to build a strong communication team.
Establish and communicate function and individual KRAs/KPIs, goals, action plans, expectations and results to reporting lines.
Manage team performance and provide regular feedback following performance management cycles.
Define capability requirements and drive team development through training, coaching, and mentoring.
Motivate and recognize team members' contributions toward shared goals.
Identify and develop talent pipeline and succession plans within the function.
Act as a role model and promote corporate culture at function level.

5. Create an effective working environment

Promote a collaborative, high-performance working environment within the function.
Improve operational efficiency through effective communication, coordination, and alignment across teams.
Guide and supervise team members to deliver their responsibilities effectively.
Address behavioral or performance issues in alignment with corporate values and culture.
Implement personal and team capability development plans aligned with organizational goals.

Key Relationships - Direct Manager

Head of Corporate Communication

Key Relationships - External Stakeholders

'Agency consults domestic and foreign strategies, creative ideas, advertising communication, agencies and departments.....

Success Profile - Qualification and Experiences

Bachelor's degree or above in Communications, Marketing, Business Administration or related fields.
Minimum 12-15 years of experience in communications, marketing, or related fields, preferably in banking or financial services; or big size company from 3000 employees.
At least 5-8 years in leadership roles managing large teams and enterprise-level programs.
Proven experience in advising senior leadership on strategic communication and organizational transformation.
Strong understanding of employee engagement, culture transformation and internal communication best practices.
Excellent command of English and Vietnamese. English TOEIC minimum 700.

Thông tin chung

Thu nhập: Thỏa thuận

Cách thức ứng tuyển

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Hạn nộp: 08/08/2026

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Giới thiệu công ty Xem trang công ty

Được thành lập năm 1993 với hội sở chính đặt tại Hà Nội, Techcombank là một trong những ngân hàng TMCP lớn nhất Việt Nam và một trong những ngân hàng hàng đầu ở Châu Á. Tới nay Techcombank phát triển với hơn 13,000 nhân viên và hơn 300 chi nhánh trên toàn quốc.

Trong những năm trở lại đây, Techcombank liên tiếp được vinh danh tại các giải thưởng được ...

Quy mô công ty

Trên 10.000 nhân viên

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