Director of Operations

Responsible for all operational aspects of all departments, with special focus on Rooms Division.
Support and work with all Head of Departments in all aspects of running the hotel.
Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, guest feedback and action taken for service recovery, and also any staff issues.
Ensure SOP implementation in all departments and check the same during routine operational checks.
Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
Inspecting all departments for SOP implementation.
Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
Monitor the co-ordination between all departments for smooth & efficient operations.
Assessing and reviewing customer satisfaction and service recovery process.
Meet all dept. heads to review & train the staff to upkeep the set standards and procedures.
Identifying staff learning needs and assisting with Training Manager and HR.
Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
Responsible for the overall management of the operation of the hotel in the absent of the Group General Manager.
Any other duties assigned.